Customer Service Advisor
- Employer
- The AA
- Location
- Newcastle Upon Tyne, Tyne and Wear
- Salary
- £19,015 (OTE £22,314 - £26,814)
- Closing date
- 25 May 2022
View more
- Sector
- Customer Service & Call Centres, Automotive
- Hours
- Full Time
- Flexibility
- None
- Contract Type
- Permanent
Job Details
Company description
Salary: £19,015 (OTE £22,314 - £26,814)
Location: Newcastle upon Tyne
Contract: Full Time - Permanent - Dynamic Home Working available after training
You’ll initially work on site in Newcastle whilst you complete training and get up to speed, with flexible options to work from home once you’re up and running effectively in your new role (typically after 3 months for most of our new starters). As part of our dynamic working model, we ask our teams to spend some of the time working from the office each month.
HEY YOU – yes you, do you enjoy chatting to people? Well, why not get paid for doing something you enjoy? We are an award winning contact centre and we are looking for people who are as passionate as us about delivering excellent customer service to join us.
So, who are we? Well, I’m sure you will have heard of us before; after all we’ve been around since 1905. What you might not know is that we started life with just 4 driving enthusiasts, and whilst we’ve grown to provide a wide range of products and services today, our core values remain the same. We put the customer at the heart of each and every thing we do.
Our Newcastle office is our centre of excellence for car, home insurance & breakdown, dealing with around 11,000 customers calls, webchats and emails each day.
Sounds fast paced? It can be, but we also know work-life balance is important. After your first few months there is a possibility for remote flexible working, and unlike many other contact centres our opening hours are:
- Monday to Friday: 8am – 7.15pm
- Saturday: 9am – 5.15pm
- Sunday: Closed
- Christmas Day: Closed
- Boxing Day: Closed
- New Year’s Day: Closed
What will I be doing?
As a Customer Service Representative, you’ll play a key part in delivering a first class customer service experience when speaking to customers about their car or home insurance, or breakdown cover.
Day to day, you’ll… take inbound calls from new or existing, use your knowledge of our products to offer customers suitable services that match their needs and resolve and escalate customer complaints when necessary.
Additional Information
What else should I know about?
Just so you know: we need to complete several pre-employment checks including a credit check and a criminal record check as part of the onboarding process.
Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, you are empowered to be your best and feel like you truly belong.
We look forward to hearing from you soon.
Company
The AA has been around for over 100 years and was formed on 29June 1905 when a group of motoring enthusiasts met at the Trocadero restaurant in London's West End. This group was initially intended to champion the cause of the motorist and particularly to help motorists avoid police speed traps. As motoring became more popular, so did we - the AA's 100 members in 1905 grew to 83,000 by 1914. As AA membership expanded, so did our activities.
Today, the AA is the largest breakdown cover organisation in the UK. Other services and products we provide include: car insurance, maps, travel guides, campsite guides, home insurance, savings accounts, smart phone and tablet apps and home emergency breakdown cover. Here are some of the key points in our history.
We know what makes people happy at work and we are pretty good at it. We are good at matching people to jobs that they love and thrive in. Our managers are supportive and approachable. We make work fun. And we give you the back up you need to deliver an amazing service to our customers.
There are excellent career opportunities here too. Whether you want to excel in your chosen field, or you would like to move into management, there are plenty of opportunities.
We know that extras are important to you, so from the day you start working with us, you are entitled to a range of employee benefits.
SETTLING INTO THE JOB
Your first few weeks may differ depending on the business area you have joined. Some have longer induction programmes than others, but the advice is still the same. Your first few weeks are all about starting off well and laying the right foundations so that you can fulfil the role you have been recruited to do and feel part of the AA community. So your job in these few weeks is to focus on all the practical things you will need to know.
SUPPORTING YOU TO DO WELL
Every year your manager will look at your performance, and discuss ways for you to improve and develop. We do this, so that you can really fulfil your potential, and look at ways to move to the top of your game.
Building expertise in what you do - where it's needed you'll get regular training to make sure that you're kept up to date and have the skills you need to be the best at your job. Learning resources are provided at each of our locations, and may include books, computer-based training packages and videos.
- Website
- http://www.theaa.com/
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