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Service improvement Manager

Employer
Not For Profit People
Location
London
Salary
£40519 Per Annum
Closing date
30 May 2022

Job Details

Service improvement Manager

If you are looking to build a rewarding career with a Not-For-Profit organisation, come and join a Care and Support senior management team as a Service Improvement Manager.

Our client is a forward thinking and inclusive charity based in north east London supporting people with care and support needs to live with dignity and purpose. They are proud to deliver high-quality care and support services for over 45 years and are passionate about their values to Engage, Enable and Empower people.

Role: Service improvement Manager (Care and Support)

Location: Hybrid working - based in Tottenham hale office, in services across north east London and some working from home (Minimum 3 days at an office base- either in Tottenham or at a service)

Salary: £40,519 per annum pro rata for part

Contract: Permanent Full Time, 38 hours per week however we are open to considering flexible and part time working

Closing date: 9am on 30th May 2022

Interviews: 7th June 2022

About the role:

As Service improvement Manager you will have the following responsibilities…

  • Motivate and inspire others, you will support local teams and work alongside team managers, improving operational performance, compliance and culture in services
  • Audit compliance as part of the quality assurance framework
  • Support, coaching and mentoring Managers to deliver on their action plans
  • Analyse inspection reports, produce thematic reports, sharing lessons learned and implementing and embedding resulting changes throughout services
  • You will be part of reviewing and updating organisational policies and procedures
  • Lead on implementation of PMLD standards in services; and support Positive Behaviour Support lead embedding PBS competencies
  • Delivering in house workshops/training to managers and frontline staff
  • Support with operational planning, delivering and monitoring all aspects of service delivery
  • As safeguarding lead, you will keep up to date with best practice
  • You may be asked to cover for Team Managers in their absence, providing operational leadership when required

·

About you:

As Service improvement Manager you will need to be driven, supporting services to thrive for excellence achieving outstanding ratings with CQC.

The friendly and knowledgeable Area Manager team are looking for a strong team player, someone who is enthusiastic and positive, with experience of working in the sector and who shares the core values of the organisation. Strong IT skills are also required.

Existing knowledge of following the PBS approach would be beneficial but not essential as extensive training will be provided. A shared value of understanding and supporting a person’s behaviour and finding ways to work with them to improve this is essential. A shared value of understanding and supporting a person’s behaviour and finding ways to work with them to improve this is essential.

You will be working for a forward thinking organisation, committed to providing the best support possible to vulnerable people therefore you will be provided with comprehensive training and will be supported every step of the way to develop your career.

Benefits:

As well as knowing what you do makes a difference to people’s lives every day, you will also receive a great benefits package:

  • Flexible working hours that will give you the work life balance that is right for you
  • Up to 25 days annual leave plus bank holidays (pro rata for part time)
  • Computing Scheme
  • Credit Union Scheme
  • Cycle-to-Work Scheme
  • Death in Service Benefit
  • Health Assured – Employee Assistance Programme
  • Blue Light Card
  • Eye care Vouchers
  • Flu Jab Reimbursement
  • Long Service Awards
  • Pension Scheme
  • Purchase Additional Annual Leave
  • Refer-a-Friend Scheme
  • Retirements
  • Loans (including season tickets and parking permit loans)

Our client is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsidised.

We very much welcome previous experience working as: Deputy Service Manager, Service Lead, Social Care, Social Care Services, Health and Social Care, Service Delivery Manager, Adult Social Care, Advocacy, programme management, Safeguarding, Manager, Community Outreach, Social Care, Registered Manager, Registered Service Manager, Service Manager, Services Manager.

Company

We are Not-For-Profit People.

We recruit exclusively for organisations in the challenging Not-For-Profit sector. We’re fully behind the charities and bodies that aim to change the world – one project at a time. Whether you’re seeking exceptional leaders, committed staff or a combination of the two, you probably want to know exactly how we’re different and why it matters to you. We don’t do business as usual. We deliver a recruitment solution that replaces clunky, costly, contracted processes with a single, seamless solution.

Company info
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