At Loaf we make insanely comfy sofas, beds and other laid-back wares that help people lead happier, more relaxed lives. And now we are 10 years old, and having reached GBP50m turnover, we're looking for talented people to help us on our journey to the next level. We're now looking for customer-focused Sales Assistants to join our merry band of Loafers in Battersea. As a sales assistant, you will deliver 'knock-your-socks-off' customer service in line with the Loaf experience.
Key Responsibilities
Sales
* To welcome and engage in conversation with every Shack visitor
* Ensure tiptop product knowledge and understanding of the brand at all times in order to portray the Loaf culture and deliver expertise to our customers
* Consistently provide helpful and informed service
* Aid customers with their selections and provide honest opinions and styling advice when required
* Process cash and card transactions
* Assist customers with processing orders
* Uphold our Cor! Values and adhere to the Loaf Sales Policy
* Maintaining the Loaf image to the highest standard by adhering to the Shack Retail Guidelines
* Ensure visual presentation is upheld with the care you would give to your own home
* Actively maintain the Shack, keep it fresh and exciting
* Undertake tasks, such as replenishment and stock-taking in an efficient and timely manner
* Carry out housekeeping tasks in line with Loaf's standards both on and off the shop floor
* Maintain a safe and healthy work environment
* Have an awareness of Shack and stock security requirements
* Inform the relevant manager as and when any Shack or product maintenance is required
General
* To have a passion for the Loaf brand and product
* Work effectively within the team and alongside Shack managers
* Ensure all feedback from customers is passed on in a constructive manner
Skills and Attributes
Essential
* Proven previous experience within customer-facing roles
* Strong interpersonal skills with excellent communication and listening skills
* Demonstrable passion for the Loaf brand
* The ability to work independently and show initiative
* The ability to take responsibility and be accountable for your actions
* Excellent attention to detail
* Confidence and common sense
* A great team player with the ability to promote and help build a positive work environment
* Flexibility and availability to work weekends and peak periods
Desirable
* Previous sales experience, including working towards commercially set targets
* An awareness of the local market and Loaf's customer base
* The ability to identify areas for improvement from varying sources and convey these effectively and positively to the team
In return you can expect a forward-thinking, friendly bunch committed to building a fabulous company with brilliant people.
If you think you fit the bill then apply now with a covering letter explaining why you think you are the perfect Loafer plus a copy of your CV.
At Loaf, we're working really hard to be inclusive. No matter what identity or background, we want everyone to feel welcome in a place where we can all be ourselves. We'd love you to join us on our journey