Engineering Service Lead- Halifax

Sowerby Bridge
£65,288 - £81,610 per annum
17 May 2022
30 May 2022
Full Time
Contract Type

 With us you'll have a key role to play in shaping the financial services of the future. Our colleagues are at the heart of our digital transformation, adopting progressive technologies and agile practices to support us on our journey to build the bank of the future. With their help, we're serving more than 16 million online customers and transforming the way Britain banks.


ETS Networks have responsibility for the availability, development and change delivery for Lloyds Banking Group's network and voice technologies. It provides data network services, LAN, WAN and Wi-Fi for all LBG UK and international sites. Included in this are over 40,000 telephony profiles for non call centre and manages the direct public telephony services. These services are supplied by various suppliers. In terms of critical services, these have long been, and will remain crucial to the organisation and its customers.


This is a stimulating role, providing an opportunity to lead a team of SMEs who are passionate about the Back Office Telephony and data services and technologies that serve Lloyds Banking Group colleagues, customers and partners.


Your accountabilities will include;

  • Maintaining operational knowledge of contracts related to your platform, including the levers that drive fluctuations in cost.

  • Effective review of all project proposals and proposed solutions , considering hardware, software, resources and their alignment with the agreed pricing structure.

  • Ensuring the inventory for your platform is accurate and that a robust process is in place to update changes, additions, and removals.

  • Seek and act on opportunities for improved management of direct and indirect costs.

  • Supply and demand evaluation coupled with effective platform capacity and wider resource planning.

  • Security of the platform and services, maintaining controls and addressing vulnerabilities.

  • The effective management of the team consistently driving development and excellence

  • Identification and management of risk relating to the platform, service, supplier and internal resource.

  • Effectively handle controllable costs contributing positively to Network Technology's financial targets.


About you;

  • Good understanding of data network services, LAN, WAN, Wi-Fi and current voice telephony technologies and how each interact. Or, equivalent IT related experience.

  • Adept and experienced in leveraging vendor and supplier relationships.

  • Excellent communications skills (presentation, written and oral), collaborating confidently and effectively with diverse colleague sectors.

  • High level of drive and motivation, focusing energies on the things that really matter.

  • Ability to identify and help deliver process improvements.

  • Have organisational awareness to maintain self and team orientation.

  • Analytical skills reflecting purposeful curiosity and an appetite for understanding.

  • Confident in taking the initiative, organising self and own work schedule.

  • Networking and stakeholder management.

  • Able to absorb technical detail, identify relevant value and articulate in plain language.


What will you get in return?

  • An influential, engaging and fulfilling role with one of the UK's best known and respected brands.

  • A performance related discretionary bonus.

  • Generous pension contribution.

  • 30 Days leave plus public holidays.

  • A flexible cash pot (4% of base salary) to spend on benefits.

  • Private health cover.

  • Wider benefits befitting a senior corporate role.


As a new colleague, you'll join us on our journey to build a 21st century bank that reflects the United Kingdom of today, and craft an inclusive culture where all colleagues feel encouraged and valued.

We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be their whole selves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisation.


So, if you possess the skills we're seeking then get in touch, we'd love to hear from you.


Together we make it possible.

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