The RTM Trading Lead - Care will be responsible for delivering the in-quarter numbers across the portfolio of Sky's products, to existing customers through our inbound service voice channel. You will need to understand the trading levers available to you (e.g. agent incentives, engagement, training, products offers, etc.) and be able to make recommendations to optimise customer and P&L performance. What you'll do:

• Trading Expertise - Be the expert in Trading Performance for your area. Have a deep understanding of the drivers of all KPIs including demand & conversion down to product and sales site level.

• Trading insight & idea generation - using large and complex data, clearly communicate findings in a simple and timely manner answering, "what is happening, why, & what should we do?" Developing tactical and strategic ideas to improve Performance across all KPIs.

• Reporting/trading governance - use your expertise and trading insight to deliver accurate channel reporting including root-cause diagnosis of any over or under performance.

• Provide mitigation or go-faster recommendations - use your knowledge to make recommendations as relevant to various senior partners and routes to market (RTM or 'channel') owners to improve performance.

• Coaching and managing successful teams - Leading a team of ~3, you will need to use your technical & managerial expertise to lead, coach and develop an impactful team. This will include ensuring teams are delivering output to a high standard, having regular 121s, creating development plans, and providing strong direction for their roles.

• Input & influence of commercial & marketing plans - use your knowledge to input into and influence the commercial & marketing plans to get the best Trading Performance outcomes for Sky.

What you'll bring:

• Highly numerate and analytical combined with excellent communication skills to present findings in written, PowerPoint, spreadsheet, and verbal formats to senior partners.

• Experienced in fast paced working environments with large & complex data, delivering quick commercial decisions. Sectors might include but are not limited to, Telecoms, Media, Pharmaceuticals, FMCG.

• Proven experience in coaching and manging high performing individuals.

• Solid working understanding of key financial performance indicators and how these are applied when making decisions and recommendations.

• Self-starter able to identify trends, issues, and challenges - a real 'can do' attitude to tackle issues head on while finding every opportunity to improve performance within the context of practical limitations and challenges.

• Tireless and results driven mentality, able to continually critique and optimise performance with a positive mind-set.

• Strong excel skills and experience of financial modelling.

• Ability to swiftly develop a clear understanding of business issues and trends using data.

• Confident and credible communication skills, able to present work up to Director level, with excellent written, verbal, PowerPoint, Excel, and data manipulation skills.

• Brilliant collaborator, able to work across a matrix organisation with product owners (P&Ls), CSG, and Finance teams to ensure the Sky leadership team makes informed and timely decisions

Team Overview:

We bring the best from the global market into Sky - we buy technology, marketing, corporate, operational services and editorial production solutions. We are an international team working with our stakeholders our partners to curate the most effective and efficient customer-led operating model. High ethical standards are embeded in our team, and we engage our supply chains in creating a sustainable future!

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

Where you'll work:

Osterley:

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.

Inclusion:

Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, so we're happy to discuss flexible working!

And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.