A great opportunity to join and work in the public sector as a part time Executive Officer Call Handler in Liverpool, City Centre.

The role will be paid at GBP12.88 per hour. The hours are part time, 19 hours per week.

Key Responsibilities may include:
- e-mailing and speaking to our customers, helping them along their journey to settle in the UK.
- Providing complete and informed response on first contact to all customers in a polite and professional manner using -email and telephony systems.
- Reviewing customer information, including information provided as part of their application to assess any further action they may need to take.
- Advising customer appropriately to ensure first time resolution.
- Accurately inputting all necessary information on internal IT systems so that customer contact is recorded.
- Routing cases appropriately based on the information you receive
- Working as part of a team, developing and maintaining excellent working relationships to deliver what is needed for our customers.
- Building effective working relationships with key internal and external stakeholders.
- Provide support to new colleagues who will be permanent members of the CRC team, involving coaching, and floor walking support where appropriate.
- You will also be responsible, as an Executive Officer Team Leader to be the escalation for individual case management and ensure a smooth running of supervisory duties

Benefits:
- The opportunity to join and work in the public sector
- 34 days holiday (pro rata)
- Rate of pay GBP12.88 per hour

Please note, this is a long term temporary position, with continuous extensions

To apply for the role, you must hold a valid passport and must have lived in the UK for longer than 5 years. This role requires a counter terrorism security clearance that we would process for you if successful.

Please apply directly through the advert and you will be contacted by our consultants if successful.