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Senior Claims Handler

Employer
Ageas Insurance Ltd
Location
Eastleigh
Salary
£22800 - £28500 per annum
Closing date
24 Jun 2022

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Job Details

Job Title: Senior Claims Handler
Contract Type: UK-Permanent
Salary Range: £22, 800 - £28,500 Depending on Experience
Location: Eastleigh
Closing Date for applications:
Friday 10th June 2022

Senior Claims Handler: Due to the growth of our busy Household Claims Department, we are looking for dedicated and passionate Senior Claims Handlers to join our professional team in Eastleigh. As a Senior Claims Handler you will effectively manage a portfolio of complex and high value household claims from notification through to settlement.

As a Senior Claims Handler you will, make decisions for paying or rejecting claims, up to your authority limit and make early quality and timely decisions throughout the claim lifecycle.. You will identify and investigate potentially fraudulent claims and provide recommendations for repudiation where appropriate. You will support our customers through the claims journey where this has significantly impacted their day-to-day life.

Main Responsibilities as Senior Claims Handler:

  • Provide all customers, both internal and external, with the highest possible level of service.
  • Investigate and handle claims promptly and thoroughly, in line with departmental procedures.
  • Responsibility of coaching team members and building training material.
  • Pro-actively manage your own case load.
  • Authorise payments which exceed other handlers' settlement authority limits
  • Identify and manage all recovery opportunity to protect Ageas financial interests.
  • Change advocate, building knowledge and expertise on process and systems.

Skills and experience you need as Senior Claims Handler

  • Ability to provide excellent customer service and communication skills.
  • Experience in dealing with complex Household claims.
  • Good investigation and negotiation skills with customers, and third parties.
  • Good organisational skills and ability to work to deadlines.
  • Coaching and mentoring skills
  • Demonstrate curiosity to create and discover ways to become more effective.

Here are some of the benefits you can enjoy within the Senior Claims Handler role based in Eastleigh:

  • A competitive pension for which Ageas will pay twice the amount.
  • Generous amount of holidays with the option to buy up to 10 additional days.
  • Annual Salary review.
  • Discretionary annual bonus based on personal and company performance.
  • Life assurance of 4 x salary with the option to flex up.
  • Return to work programme scheme.
  • Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers through our partner Perkz.com).
  • Support groups- well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.

About Ageas:
We're one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.
As an inclusive employer, we encourage anyone to apply. We're a signatory of the Race at Work Charter and Women in Finance Charter, a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria).
Our aim is to have great people everywhere in our business and we're always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we're open to discussing flexible working, including full-time, part-time or job share arrangements.
To find out more about Ageas, see About Us.

Want to be part of a Winning Team? Come and join Ageas.


Click on the 'Apply button' to be considered for our Senior Claims Handler opportunity at Ageas in Eastleigh.

Company

It takes a great team to build a great company. And that takes great people. We’re always looking for outstanding people to join us and we recruit at all levels. There are so many opportunities to go further at Ageas. And we’re completely committed to helping all our team learn and grow as professionals and as people.

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