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Patient Services Administrator - Full and Part Time

Employer
Confidential
Location
Corsham
Salary
20844.00 - 20844.00 GBP Annual + bens
Closing date
7 Jun 2022

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Patient Services Administrator - Full Time & Part Time

Commit to excellence. Join our team "Where patients come first".

**Full Time and Part Time opportunities available (part time: evening and weekend shifts)**

About us

Pharmaxo Pharmacy Services Limited is a growing clinical homecare provider in an expanding market offering greater convenience to patients whilst delivering efficiencies to the NHS.

The compounded drugs used in its drug services are provided by its sister company Qualasept Ltd t/a Bath ASU, which also produces over 3,000 aseptically compounded injectable pharmaceutical products each day for hospitals and patients across the UK who are fighting cancer, living with chronic illness or in need of pain relief.

We are looking for someone that is passionate about making a difference to patient lives, dedicated to improving company processes, has a drive to be an expert in what they do, wants to be part of our fantastic company community and is as committed to their career training and progression as we are. Do you have the qualities that we are looking for? If so, you could join our friendly and dynamic team.

The role:

We are looking to recruit Patient Services Administrators to support our homecare team, being an essential point of contact with patients or their representatives.

Working Hours for this role will be 37.5 per week, worked between 08:00 am & 20:00 pm Monday to Friday (including Saturdays on a rota basis).

Duties & responsibilities

Participating in the management of patients receiving homecare including:

Contacting patients by telephone or email to arrange deliveries
Scheduling deliveries to patients via 3rd party subcontracted logistics
Maintaining accurate electronic records of calls to and received from patients within the Pharmaxo Patient Management System
Maintaining documentation including patient registration forms and prescriptions
Performing accuracy checks upon receipt of prescriptions and other referral documentation
Overseeing the active management of prescription requirement from referring centres
Handling patient and customer queries
Scheduling nurse attendances when required to administer medicines in the home
Directing inbound telephone calls from healthcare professionals to the relevant operational department within Pharmaxo
Maintaining patient confidentiality
About you

Pharmaxo believe in developing their staff, which is why it is important to ensure anyone joining the team have the following skills and attributes:

Excellent communication skills
Attention to detail
Maintain and comply with all aspect of Data Protection
Excellent work ethics
Good time management
Computer literate
Able to follow procedure
Self-motivated
This is an exciting opportunity to develop your knowledge in the homecare setting and to contribute for a positive patient experience. Due to the nature of the company and this position all successful candidates will be required to complete a Disclosure and Barring Service (DBS) application.

In return we can offer:

Salary GBP20,844 per annum
29 days holiday (including bank holidays) increasing to 34 days with service
Company bonus scheme upon successful completion of probation
Generous Pension scheme
Life Assurance
Additional non-contractual benefits including free breakfast, fruit and outdoor gym

By clicking 'apply' you will be taken to our careers page to complete your application

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