Title: Housing Assistant - London South West 
Contract Type: Permanent 
Office Base: Garratt Lane, Wandsworth

Location: London South West

Persona: Agile                                                                                 
Salary: £24,212 per annum                                                                         
Closing date for completed applications: 28th June 2022 at 11.00pm               
Interviews to be held via Teams on a date to be confirmed 

Previous applicants need not apply

Would you like to join our revamped Housing Management Division as a Housing Assistant and deliver an excellent service for residents? This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference. 

As the Housing Assistant, you’ll Support the Neighbourhood Housing Lead and Area Housing Manager, ensuring the delivery of reliable, repeatable, and consistent services for residents. Supporting robust performance against all KPIs and targets. This is a wide and varied role, working as part of a team, providing strong administrative support. You will respond to enquiries from residents and other internal and external stakeholders as first point of contact and deal with a variety of tenancy and estate management issues.  You will be expected to provide cover for Neighbourhood Leads to ensure consistency of service and to maintain a high level of resident satisfaction.

To be successful in this role, you should be good at building relationships with people and be able to communicate well with colleagues and residents. You’ll be able to problem solve and will pride yourself on your grit and determination. You’ll have a can-do attitude and be motivated by keeping promises to residents.

You’ll have excellent time management skills along with the ability to manage different priorities whilst adhering to important deadlines. You must have a commitment to the provision of excellent customer service and be able to show initiative in a busy office environment while working as part of a team. You’ll have a can-do attitude and be motivated by keeping promises to residents. You must be organised, flexible and have excellent verbal and written communication skills. Experience of using Microsoft office packages is also essential.

Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay. We reserve the right to close this advert early.           

Previous applicants need not apply

 Closing date for completed application: 28th June 2022 at 11.00pm

To be placed in: Internal and External 

Interviews will be held via Teams on a date to be confirmed.

Our commitments:

Coronavirus: L&Q follow current COVID guidelines. If you require any adjustments or support, please email [email protected]

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme,  an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

L&Q is a regulated charitable housing association. At L&Q we believe passionately that people's health, security and happiness depend on where they live We house around 250,000 people in more than 105,000 homes, primarily across London and the South East – but we’re more than just a registered charitable housing association.

Our vision is that everyone deserves a quality home that provides them with the opportunity to live a better life. This echoes our purpose to provide homes and neighbourhoods everyone can be proud of. We will do this by delivering safe, high quality homes, services and support for all of our residents