Account Manager: EdTech

Account Manager: EdTech

Award-winning EdTech business thisislanguage.com seeks an independent and dedicated Account Manager who enjoys building and maintaining client relationships.

Who are we?

thisislanguage.com is an award winning language learning company that works with teachers and schools around the globe. (Think Duolingo for schools. But better.) Our online platform is full of engaging and authentic video based resources - with time saving tools that teachers love - to bring culture and language into every classroom.

After a period of growth driven by the continued rise in remote teaching and learning, we’re looking to expand our team and welcome a new Account Manager to the thisislanguage.com family.

What does a thisislanguage.com Account Manager look like?

Chatty - You’ll love speaking with people from all walks of life.

Confident and adaptable - Presenting to a department of teachers doesn’t phase you, and you’ll be able to handle any questions that come your way in a friendly and professional manner.

A master of words - You will be able to deliver friendly and focussed communications at speed. 

Loves learning - You’ll become a product expert on all things thisislanguage.com and be your clients’ first point of call to answer site and subscription queries. 

A time-management guru - You'll be a pro at inbox and task management and will be confident structuring your day as you see fit.

What will the role involve?

In a nutshell, you’ll be responsible for ensuring your clients are getting the most out of their subscriptions. You’ll guide your schools through their subscription lifecycle so that they continue to renew with us year on year. 

Key tasks will include:

• Leading virtual training sessions (occasionally in person) with teachers and MFL departments to make sure they’re getting the most out of their subscription and aware of our new features
• Engaging with your schools, using a range of methods from NPS, marketing newsletters, email, phone and much more.
• Onboarding new clients
• Troubleshooting teacher queries
• Monitoring the health status of your schools and bringing any ‘unhealthy accounts’ back to life
• Working with the new business manager to grow MATs and school groups within your region
• Being CRM savvy: keeping school data up to date
• Taking full responsibility for the renewal process for each client

Benefits and perks

- 🚂  Become part of a passionate and forward-thinking team

- 👨‍🚀  Fun and energetic working environment

- 🍾 We aim for 40-hour weeks - we will consider fewer hours a week and term time only contracts for the right candidate.

- 🏖 28 days' holiday

- 👩‍💻 You get a nice fancy-pants laptop

- 🎯 Working for a company that helps students learn

- 🏢  Hybrid working - you'll work from our fab office in central Oxford three days a week and decide what works best for you outside of that! 

More about thisislanguage.com

Our mission is to create joyful tools for teaching and learning languages.

We believe that language learning in school should be inspiring and delightful, and we've built a platform to help teachers and students collaborate in that zone. 

We're a multi-award-winning tech company used by almost 250,000 students worldwide across 1,500 schools and colleges, and we're on a mission to be the world leader in online education.

We're bootstrapped, fiercely independent and dedicated to building creative solutions to challenging problems. We were founded by 2 Oxford Modern Languages graduates.

Life at thisislanguage.com

Our offices are in central Oxford between the mortarboarded charm of the Radcliffe Camera and the swan-filled delights of the River Isis. 

We make sure that we have a work-life balance we can be proud of, which allows time for our other passions, such as lawn tennis, pizza throwing, reading and an annual in-office "Ben Hur"-style wheely-chair race.

Our product matters

Whilst we're not solving world hunger (although we do work with a charity called Mary's Meals who are working on that) we are creating a product that changes people's lives by making them think about education in a different way.

Our product imitates life: it's fun, colourful, often bizarre and sometimes quite serious. Our clients tell us they like it. One of them even told us that "it gave me my life back", so we blew that up in big and dropped in on the wall of our office...

How to Apply

Does this position sound like a good fit? Then click apply today to send us your CV and a cover email.