BOS - Customer Service Assistant - Edinburgh City

Up to £19292 per annum
29 Jun 2022
13 Jul 2022
Full Time
Contract Type

Full Time - 35 Hours

Join the friendly can-do people who make things happen!

At Bank of Scotland we go the extra mile for our customers every single day - making a genuine difference to their lives...

Our branch colleagues are deeply passionate about making a difference to customers, businesses and communities. With us you'll get genuine opportunities to learn and develop as part of our inclusive, values-led organisation.

To be a Customer Service Assistant in our Edinburgh City pool you'll be asked to work flexible and variable hours with Saturday working included. We'd be looking for the following attributes:

We'd be looking for the following things in you:

  • Honest, conscientious and genuine, caring about helping people move forward with their finances.
  • The ability to quickly build rapport to understand your Customer's needs to give them a truly excellent experience.
  • Acting with care and integrity - making time to resolve queries and building the trust to provide great service.

You could be greeting customers at the welcome desk, helping them at the counter or working in other branch areas. And you'll make the most of your best talent - just wanting to help people using our latest in-branch technologies and digital services.

What else do we need?

  • We'll need you to be hardworking ideally with previous experience of delivering excellent service - no banking or finance experience is necessary.
  • Great attention to detail (forms, figures, systems, cash etc.)
  • You'll be a genuine teammate - collaborating with your branch colleagues to ensure our customers' needs are met.
  • We also need your flexibility to work across a number of branches in the local area and some Saturdays when needed.

In return, we'll be totally committed to investing in you.

From Day 1 we'll provide all support you'll need - many of our colleagues gain an industry qualification or develop careers in the wider organisation.

Our employee benefits package gives you a range of flexible options including receiving additional cash payments, Medical Health Care, retail discount vouchers or buying/sell holidays. Everything is geared to suit your lifestyle...

This is on top of investing in your future through generous pensions, share schemes etc.

Our full time salaries currently start from c£19,292 - depending on experience and hours worked (pro rata for part time). Including your flexible benefits, your equivalent starting salary will be c£20,000.

Once a year you'll also have the option to give a day to support initiatives within your local community and make even more of a difference.

We're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families. Just let us know if you need any reasonable adjustments made to our recruitment processes, we'll try to accommodate them...

So if you have the passion for helping people we're looking for and you want to make a real difference to your community and career then we'd love to hear from you...

Our roles often generate a lot of interest and can close early so don't miss out this opportunity to apply!

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