As a Supervisor in our Kingston Store you will be working as part of the wider store management team assisting in operational excellence and sales growth. This role is also responsible for the day to day running of the shop floor (sometimes unsupervised), together with supporting the Store Manager and Assistant Manager in direct line management responsibility for all Retail Sales Assistants and Key Holders.

This role covers 24 hours per week.

Key Accountabilities & Responsibilities (include but are not limited to):

Supervise the shop floor and till areas

Assume duty management responsibility including Store opening and closure in the absence of a Store Manager/Assistant Manager

Process refunds and exchanges in line with the company policy

Promote and maintain customer service standards

Team management-including recruitment and discipline

In conjunction with the Store Manager/Assistant Store Manager plan effective rotas to ensure adequate staffing levels during all trading hours and staffing costs are in line with budget

Report to the Store Manager or Assistant Store Manager any stock, customer service or staffing issues which are affecting the business

Desired Knowledge Skills & Experience

Retail Team Management experience skills gained at a similar level

Self-driven and results orientated

Numerate and analytical

Sound working knowledge of Microsoft Office suite

Energy enthusiasm and passion

Excellent verbal and written communication skills

Customer service experience

Reliable, trustworthy and conscientious

Highly organised and motivated

Passionate about retail and the mission of Cass Art