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Extra Care Housing & Customer Support Advisor

Employer
The Guinness Partnership
Location
Totnes, Devon
Salary
12.33
Closing date
1 Sep 2022

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Job Details

Location Information: Totnes - Quayside

Required Start Date: immediate

Projected End Date: 31/08/22

Number of Positions: 1

Full/part time: full time 35 hours

Working Hours: 09:00am to 17:00 Mon to Fri

Reason for role: replace temp leaver

Likely to extend or be made perm?: no

Driving Licence Required?: no

Essential Qualifications required?: no just desirable as role profile

Essential Previous Experience: yes

Any additional requirements:

We are ideally looking for someone who has experience with the tenancy sign up process from start to finish.

We need someone who has a good level of IT skills.

The successful candidate will need some Health & Safety knowledge around housing regs.

Overall Purpose: To provide a high-quality housing management service which ensures the delivery of an ‘amazing’ service provision within a safe and secure living environment. To
work as part of a team to ensure housing management services exceed customer expectation.

Essential:
• Experience of working with customers and acting on their
feedback to deliver great customer service.
• Able to work together and communicate well with others.
• Make things possible and inspire success.
• Professional and principled in your approach.
• Sets high standards with a focus on performance and
excellence.
• Able to take ownership and be proactive and enthusiastic in
your approach.
• Understanding of the importance of health and safety
compliance.
• Good level of IT skills and knowledge.
• Good oral and written communications.
• Good administration skills.
• Basic understanding of Health & Safety & best practice
Desirable:
• Previous housing or housing administration experience
• Contractor management and experience in the delivery of
estate, cleaning, caretaking, gardening, and maintenance
services.
• Experience of health and safety legislation and best practice in
the delivery of estate services.
• Previous experience of working with IT systems including housing management systems.

Company

Guinness Care is a charitable organisation and a subsidiary of The Guinness Partnership, one of the leading housing and care providers in England. Our vision is to improve people’s lives and create possibilities for them.

We specialise in services for older people and people with learning disabilities, helping them to live as independently, happily and healthily as possible, and to encourage social connections in our communities. We strive to be a great place to work, with employees who are passionate about what they do.

We make a difference by listening and responding to our customers’ needs, and our five values are at the core of our social purpose:

- Caring - Putting individual wellbeing at the heart of what we do
- Accountable - For the services we provide, and responsible for ourselves
- Respectful - Of individuality, privacy, and dignity
- Ethical and professional - Our reputation is key
- Dedicated - We want to exceed expectations

View our Top Employer profile

Company info
Location
Devon
GB

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