IT Hardware Assistant Manager
- Employer
- Lloyds Banking Group
- Location
- London
- Salary
- £32,680 - £40,850
- Closing date
- 2 Sep 2022
View more
- Sector
- Accountancy, Banking, Finance, Technology & Digital
- Hours
- Full Time
- Flexibility
- Flexible working available
- Contract Type
- Permanent
Job Details
Lloyds Banking Group is the UK's biggest Retail, Digital and Mobile bank with over 30 million customers and a big responsibility to help Britain Prosper. We're in the middle of a £3bn investment into our People, Platforms and Data - with an Engineering led approach, all as part of our strategy to become the Best Bank for Customers and build the Bank of the Future.
It's the role of our Chief Information & Security Office to provide the backbone and infrastructure upon which this bank of the future will sit. We're supporting the infrastructure of a number of these pivotal initiatives through the provision of Colleague Technology Services and Products. Enterprise Toolsets | Automation | Data Science ensure that platforms and new technologies to the bank, are ready for Lloyds Banking Group use.
Our technology, culture, and our mind-sets are changing to craft a true engineering-led organisation. We're creating new opportunities and products to improve colleague experiences for years to come. With our business evolving to more modern and flexible approaches to working, we want driven, dynamic and innovative individuals who join us on this journey.
Colleague Experience and Adoption team are looking for individuals to join us to help us bring to life our vision of providing a fantastic experience to Lloyds Banking Group colleagues. Looking for someone passionate about customer service, with an excellent eye for detail, who can work individually and collaboratively.
Key Accountabilities
- Lead Win10 device refresh and associated stock management processes.
- Deliver continual process improvements, responding to colleague & IT feedback and driving process and toolset improvements.
- Understand the LBG hardware governance model and actively collaborate with partners, technical teams and suppliers to ensure processes and toolsets deliver optimum client device choices for colleagues.
- Mentor junior members of the team and provide support for lead complex critical issues and deliverables.
- Act as a role model for core values and behaviours, using them to positively influence others.
Additionally you'll;
- Evidence of a positive attitude towards change - innovative and flexible with a strong desire to build new and improved processes and procedures
- Have diagnostic skills and an ability to analyse technical information from various sources, demonstrating a close attention to detail.
- Manage 3rd party relationships, with experience of operational and commercial management
- Have a proven track record of building influential relationships, and able to build compelling arguments to gain the support and commitment of others to deliver on our purpose
- A proven track record of managing demand & supply, including short, medium and long term forecasting
- Have good communication skills with the ability to select the most appropriate communication method to suit the situation
About you;
You'll have proven experience of device stock management, working with 3rd parties and external suppliers coupled with great social skills as you'll need to communicate with multiple partners concurrently.
Experience in analysing technical information, and the ability to present your findings in a clear and concise manner to senior stakeholders.
It will be advantageous for you to have worked in a hardware governance model with examples where you've driven process improvements to optimise the device stock and choices for customers.
You'll need to be able to thrive in a fast paced, complex, hardware estate and have a positive attitude to change.
You'd get a benefits package that includes;
- A performance related bonus
- Generous pension contribution
- 28 Days leave plus bank holidays
- A flexible cash pot (4% of base salary) to spend on benefits
- Private health cover
- Wider corporate benefits and perks
As a new colleague, you'll join us on our journey to build a 21st century bank that reflects modern Britain, and craft an inclusive culture where all colleagues feel encouraged and valued.
We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisation.
So if you possess the skills we're seeking then get in touch, we'd love to hear from you.
Together we make it possible.
Company
We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.
Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.
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