No day in Conduct, Compliance and Operational Risk at Lloyds Banking Group is the same. We engage right across the Group, advising on ways to improve how we keep the bank safe, delight our customers and Help Britain Prosper.

This means we work closely as a collaborative team and spend a lot of our time looking at different areas of the Bank and analysing data to help our teams and businesses.

We are a diverse group of people, who come from many different backgrounds. Whilst we celebrate these differences, we share a common vision to offer new insight, support and challenge to senior management.

It's no surprise then that we are looking for people who are up for challenge, have a thirst for ways to improve the business and themselves, love learning and are willing to be flexible. Your experience will be invaluable to us, whether it is already in a risk and compliance role, close to the customer in the business or in skills that support our future vision for the team. In return you can expect to get great development opportunities, be empowered to try new ways of working and an opportunity to work across many areas of the Bank.

Sounds like your kind of place?

CCOR is responsible for the leadership, strategic direction and provides independent assurance to the Board and GEC that the control framework is effective, and that the Group takes reasonable steps to comply with its regulatory obligations.

CCOR are seeking a Senior Manager to provide oversight across Consumer Relationships focusing on protecting, deepening and growing customer relationships. They will achieve this by Building on their strong foundations, personalising customer experience, becoming better connected and Helping Britain Prosper.

The Senior Manager will lead a team to provide oversight and challenge across the Business Unit focussing on safely delivering change, developing an effective control framework and customer treatments.

We work from locations all over the UK and this role offers a flexible location

KEY ACCOUNTABILITIES:

What you'll be doing

• Managing key internal and external customers relationships whilst implementing business plans to achieve results by leading a team of risk professionals and when required deputising the head of function.
• Provide robust advice, challenge and partnership to identify, mitigate and measure conduct regulatory compliance, operational and people risks across the Consumer Relationships business.
• Provide input and lead independent assurance that the Consumer Relationships business take reasonable steps to follow new and existing regulatory obligations. Share accurate and meaningful information with the Chief Compliance Officer and Operational Risk Director for Consumer Relationships (CCOR) to provide assurance.
• Minimising non-financial risk, customer harm and negative impacts throughout the business and operations through oversight to capture and detail that risks are measured, controlled and reported on a timely basis, and this is done consistently across the Group.
• Support the Head of Function in the oversight of the effective operation of the Risk Management & Control Framework. This will include oversight of the steps taken to ensure that Consumer Relationships follow the policies & procedures and that divisional policies and control environment are developed, implemented and effectively measured. This will also include the broader NFR Transformation activity.
• Driving divisional adoption and maturity of One RCSA. Monitor progress and prepare appropriate progress updates for the senior manager and head of function.
• Managing relationships, including with regulators as required. Collaborate with colleagues across CCOR and with other risk SMEs, Risk Division and the three lines of defence to achieve CCOR and broader business objectives.

Key Capabilities, Knowledge, Skills and Experience

• Effective business control: breadth of knowledge and experience across the key businesses of Lloyds Banking Group and the wider financial services industry; understanding of economic, political and social trends.
• Knowledge and experience of conduct and prudential regulation and an ability to identify, articulate and manage risks to strategy demonstrating a record of delivering results.
• Robust understanding of the Risk Management Frameworks and related appropriate Control Environment.
• Excellent communicator with ability to influence at senior levels. Effective collaboration and management of stakeholders.

And in return…

Salary

Share Plans

A generous contributory pension scheme

Private Medical Insurance

Flex cash to spend on a host of benefits to suit your lifestyle

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Together we make it possible!