Salary: Up to GBP24,000 (Pro rata)
Job Type: Part Time, Permanent
Location: Head Office
Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more.

Reporting to the Customer Contact Team Leader, the Customer Contact Officer will work as part of the Customer Access Hub to provide first point of contact resolution to a wide range of customer demands. You will work with customers to devise their own solutions where possible or escalate to Neighbourhood Services Managers for further investigation if required. The role will promote customer independence, coaching them to develop greater self-reliance to resolve their concerns quickly and successfully.

About You:

To be successful in your application you will need to hold the relevant professional qualifications/memberships (Institute of Customer Service qualification) or be willing to study towards. You must also be qualified to minimum GCSE grade C or equivalent in English and Maths.

You will have excellent verbal and written communication skills, alongside experience and understanding of safeguarding and the potential risks to customers, the wider community and Great Places. You will need to be proficient in a range of Microsoft Office and case management applications, with experience of detailed administration and recording procedures, with an in-depth understanding of confidentiality.

You may have experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service. The ability to speak another language is desirable (South East Asian or Eastern European).

About our company:

Great Places Housing Group is not your average housing association. We are a forward-thinking, profit-for-purpose business that works hard to improve the lives of residents in our 24,000 homes across the North West and Yorkshire.

Our work doesn t stop at our customers front door. The surplus we make is invested back into the business to fund building new homes and to provide a full range of support services for some of the most vulnerable members of society including the homeless, young parents, older people and those with mental health needs.

We are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference every day. Working for us you will be part of something special and in return, we offer a competitive package with a range of enhanced benefits, and learning and development opportunities to help you achieve and exceed your potential.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

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