Do you love speaking with customers? Do you find that "sales" isn't for you, but you enjoy the challenge of retaining customers and getting them the best service for their needs?

Our Sales Support team are responsible for driving customer retention and upselling Group products and services, and a position has become available for a Sales Support Executive to join the team on a part-time basis. (20 hours a week, preferably Monday - Friday, 10am- 2pm. However, we can be flexible with the days & times).

In this Sales Support Executive role, your duties would include:

Making contact with customers who wish to deregister, selling the benefits of our services or offering alternative products.
Identifying cross-selling opportunities to ensure customers are using the maximum number of services available.
Following up on missing information with customers to ensure applications are progressed swiftly.
Establish gaps in customer data and make contact to chase.
Managing deregistration process where necessary.
Setting up payment plans.
General administration including maintaining digital customer records and managing in-house ticking system for the department.We welcome applications for this Sales Support Executive role from candidates with experience in the following areas: Sales Support, After sales, Sales Coordinator, Sales, Financial Services, Retention, Cross-Selling, Up-Selling, Data Entry, Administration, MS Office, Office, Telephony, Telesales, Communication, HMRC, Tax, VAT, Construction, Self-Employed, Rebates, Bilingual, Part-time, Flexible.

Benefits

Pro-Rata salary GBP10,400 (GBP20,000 FTE)
22 days holiday (rising by 1 day per year to a max of 25 days)
Pension plan
Professional study support
Healthcare cash plan or Perkbox
Cycle to Work Scheme

Essential Skills

Interested? Here's what you'll need

A background of working in a fast-paced customer service position, ideally within an office/phone-based environment.
Comfortable working on the phone for most of your day; clear and confident telephone manner.
Strong written and verbal communication skills.
Excellent organisation and time management skills, equally capable of working alone using own initiative or taking direction.
Ability to comfortably prioritise tasks and cope with competing demands, often in a high-pressure scenario.
Determination and motivation to achieve targets.
Resilient and pro-active with a flexible approach to work.
IT literate with working knowledge of Microsoft Word, Excel, and Outlook.

Desirable Skills

Fluency in Romanian would be an added benefit, but by no means essential for this Sales Support Executive role.

About Company

Are you IN-SYNC?

We're leading the way in self-employed financial services. Want to be part of it?

We're a fast-moving business that never stands still; we constantly innovate and improve. We offer coaching and professional study support in a fun and friendly environment. At IN-SYNC, you'll be challenged and trusted to use your expertise and initiative to grow.

We put people first, whether it's our team, our customers, or our business partners in our mission to help self-employed people. We feel everybody has a role to play, and by working together we can make this vision a reality.

If you're looking for a career and not just a job, you're in the right place. We like people with the courage to challenge, the hunger to succeed, and the motivation to just get things done