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Service Engineer

Employer
Lloyds Banking Group
Location
London
Salary
£57048 - £71310 per annum
Closing date
3 Sep 2022

Job Details

Location: London (heavily remote role, with very occasional trips to the office, typically 1-2 per month)

Salary & Benefits: £57,048 - £71,310 base salary, plus annual personal bonus, 15% employer pension contribution, 4% flexible cash pot, private medical insurance, 30 days holiday plus bank holidays. We also offer flexible working hours and agile working practices to give you good work-life balance.

Lloyds Banking Group is the UK's leading digital bank and biggest mobile bank with over 17m million active online customers across our 3 main brands. Digitisation is at the heart of our strategy to become the bank of the future backed with an investment of £3bn over three years.

Our Digital channels are the core of the Bank, operating 24*7, 365 days per year and servicing over 80% of our customers interactions. We're redefining our ways of working, putting our customers at the centre of what we do, using great technology to provide an excellent customer experience.

We're looking for Engineers who are passionate about service and ensuring our customers receive the most reliable service possible. We want to automate wherever we can, removing repetitive, manual tasks and to use our tools to help us provide an even better service to our customers. You'll have a strong sense of ownership and integrity and enjoy working with both Business and Engineering teams.

The role

This role accepts responsibility for service availability, currency and performance. This is a fantastic opportunity to be part of a great team supporting the largest Digital bank in the UK; to use innovative tooling and technologies as the Bank embarks on a journey toward Cloud computing. You'll have a strong sense of ownership and integrity and enjoy working with both Business and Engineering teams.

What you'll Do

  • You'll be working within our Commercial Banking Online (CBO) support team
  • Supporting our customer-facing CBO channel, ensuring we provide a reliable and robust service to our customers.
  • Closely monitoring our services using innovative tooling and providing technical expertise to investigate and resolve the incidents.
  • You'll get involved with continuous improvement and automation within our team that removes repetition and manual tasks.
  • You'll work collaboratively to reduce technical debt and mitigate operational risk.
  • You'll help drive usage of our monitoring and alerting toolsets, Dynatrace and Splunk and you'll be key to building our capabilities as our applications move to cloud.

What we're looking for from you is

  • Strong technical skills based around the technologies like Java, LUNIX, IBM Websphere, Oracle
  • Scripting using bash, shell, python
  • Experience using DevOps tooling such as HPSA, UrbanCode
  • Service mindset acquired through supporting business applications
  • Experience using monitoring tools such as Splunk, Dynatrace and ServiceNow
  • Experience supporting applications in a public cloud environment such as GCP, would be an advantage.
  • A passion to automate everything, everywhere!
  • Strong problem-solving abilities in a multi-tier technical environment
  • You'll want to champion the Service culture and help drive adoption across our engineering labs

We're genuine about providing equal opportunity as well as our people representing the communities we serve and have a culture built around developing and advancing the best in our people.

So if you have the skills we're after and playing a key role in our ongoing support and development appeals then get in touch, we'd love to hear from you…

Together we make it possible…

Company

We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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