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Collector/ Recoverer

North West

North West: Greater Manchester
Salary (Annual):
10 000 - 19 999
Salary Description:
£ 18360.00 per annum (pro Rata) plus excellent benefits
Banking Insurance Finance, Customer Service and Call Centres, Retail
Working Pattern:
Part time
Date Posted:
Monday, 13th August 2012
Flexibility Offered:
Job Ref:
Barclays - Collector%2F+Recoverer
Collector/ Recoverer Part Time
We have opportunities in this role in Manchester office.
Find the best way forward for everyone.
Being a Barclays Collector/ Recoverer  is about listening as much as it's about talking. You'll contact customers whose accounts have fallen into arrears, get to know and understand their situation, and arrange repayment terms that protect their interests as well as ours, so that customers ultimately remember the answers you provided and not the problems they were in. It's a great opportunity to work for an industry leader, enjoy uncapped bonus potential, and take advantage of some fantastic employee benefits and a comprehensive training and induction programme for new starters.
What you'll give our customers as a Collector/ Recoverer
You'll manage inbound and outbound calls with customers in arrears and negotiate debt repayment terms that satisfy everyone involved. We'll count on you to use empathy and strong negotiation skills to find a way forward from potentially complex financial and emotional circumstances.
What you'll get in return
Help our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like great bonus potential, private healthcare, childcare savings, and a huge range of employee discounts. You'll also enjoy a city centre location, flexible benefits, the opportunity to work in an expanding department, and a competitive pension package.
What you'll need as a Collector/ Recoverer
The success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. To do that in this role, you'll need call centre experience, superb interpersonal and negotiation skills, and an excellent telephone manner. You'll also need the ability to quickly build rapport with customers and gain their trust, as well as resilience, a cool head, and the ability to come up with simple solutions to complex financial problems. 
Working hours:
This position is a part time role working 20 hours per week between the hours of 5.00-9.00 Monday -Friday and 8.00-6.00 Saturday
Please note: If successful in the position the training course for the role will be a full time course Monday-Friday 9.00-5.00 for 7 weeks
We'll judge you on your ability and nothing else.
Careers built around customers.
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