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Customer Consultant - Oswestry
- North West
- Carphone Warehouse
- Customer Service and Call Centres, Retail, Sales
- Working Pattern:
- Part time
- Date Posted:
- Friday, 3rd August 2012
- Flexibility Offered:
- Job Ref:
Best Buy Enterprise is a multinational retailer of technology, entertainment products and services with a commitment to growth and innovation. We are a truly global company with approximately 180,000 employees across the United States, Canada, Europe, China, Mexico and Turkey.
Best Buy Europe Distributions is the European arm of Best Buy Inc. and is made up of Best Buy, The Carphone Warehouse, Geek Squad and The Phone House.
The Carphone Warehouse is Europe’s biggest independent mobile retailer with over 800 stores in the UK, and hundreds more throughout Europe. Our success has been built on over 20 years of experience in the telecommunications industry and our people's passion for the connected world.
Immerse yourself in our future, and you could have an inspiring career ahead of you. Today is yesterday. Live tomorrow.
Overall Purpose of Job
To help customers make the right product choice every time through simple, impartial advice. Products are diverse and offer the customer competitive rates and a unique experience so the Customer Consultant requires expert knowledge and skill to execute each opportunity. The role of Customer Consultant must demonstrate a real enthusiasm for technology and helping our customers to connect. A desire to provide a world class service and solution to every customer that enters a Carphone Warehouse store will be a top priority.
The Customer Consultant will work efficiently and accurately in everything they do providing world class standards with a friendly and fast response to customer needs and wants.
The Customer Consultant will build solid relationships with their fellow team members and work towards the same goals and objectives, driving the performance of the store and setting high expectations for themselves and others.
The Customer Consultant plays and integral role in the success of the business and will bring the Connected World vision of Kit, Content, Connection and Services to life. An ambassador for The Carphone Warehouse brand, the Customer Consultant will bring to life the business proposition.
Duties & Responsibilities
• Exceptional Customer Service • Passionate about Technology
• Ensure Quality & Standards
• Drive for Success
Skills & Experience
• A thirst for technology • An ability to learn new information quickly
• Excellent communication skills
• An engaging and friendly approach
• It is essential the Customer Consultant demonstrates the Five Fundamentals in every interaction.
1. If we don't look after the customer, someone else will.
2. Nothing is gained by winning an argument but losing a customer.
3. Always deliver what we promise. If in doubt, under promise and over deliver.
4. Always treat customers as we ourselves would like to be treated.
5. The reputation of the whole company is in the hands of each individual.
The jobholder must be of good repute for the purpose of complying with FSA requirements. This role requires involvement with insurance products regulated by the Financial Services Authority (FSA). Appointment is conditional on you being and remaining of Good Repute (as defined by the FSA, specifically that you have not been convicted of an offence related to dishonesty (whether such offence is spent or unspent) and that you are not an un-discharged bankrupt.
You are required to ensure you are familiar with the regulatory requirements of the FSA as they apply to your role and to ensure that your conduct enables Carphone Warehouse/Best Buy to meet its compliance obligations under them at all times.
Working at Best Buy Europe definitely has its perks. What you get for working with us is a comprehensive package which includes a combination of pay and benefits, plus a culture that encourages development, individuality and work/life balance.
We look forward to receiving your application. Thank you for taking the time and effort to apply for this role. Please note that we will only contact you again if you are invited to interview.
All data is processed in accordance with the provisions of the Data Protection Act.
Best Buy Europe is committed to ensuring that candidates and employees are treated equally, with dignity and respect and to providing a working environment that is free from discrimination, harassment and bullying.