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EUSR Support - (Solihull) Part Time

West Midlands

West Midlands: Warwickshire
Salary (Annual):
10 000 - 19 999
Salary Description:
£14k to £16k pro rata
Energy & Utility Skills
Admin Secretarial and PAs, IT and Internet
Working Pattern:
Part time
Date Posted:
Monday, 17th September 2012
Flexibility Offered:
Yes, Around 27.5 hours but operationally available at all times to meet Company requirements. Hours fit around school hours and holidays
Job Ref:
Energy & Utility Skills - EUSR+Support+-+%28Solihull%29+Part+Time


Department:: EUSR Products & Services (Term Time Contract)
Location:  Solihull
Reports to: EUSR Support Manager
Hours per week: Nominally 27.5 hours but operationally available at all times to meet Company requirements.
(Travel/Base/Working Patterns etc) Based at EU Skills Solihull Office. The role has the opportunity for some travel and work at employer sites which may result in very occasional overnight stays away from home
Closing Date: 12 October 2012
1 Main Purpose of the Position
Over recent years the Energy & Utility Skills Register (EUSR) has grown from a simple register of training and qualifications into a generic platform for the skills management, competence & training of those employed across Energy & Utilities footprint. EUSR now consists of a number of integrated, quality assured products and services that are delivered through a clearly defined operational structure. Many products utilise an IT solution, and EUSR boasts a very strong and advanced technical platform to support its objectives.  However, equally important is the experienced delivery team within EUSR, and the non-technical systems implemented to support this delivery.
The role of EUSR Support covers a wide range of activities involved in quality assured support and delivery of the Products and Services offered to employers & training providers through the EUSR platform.  
2 Key Accountabilities
The scope of role delivered by EUSR support is as follows:
2.1   Registration Applications
  • The daily activity of verifying and logging all physical and electronic post received into the EUSR function, and ensuring all processes are adhered to
  • Processing of the applications received to meet required, and published, Standards of Service
  • Production and distribution of EUSR cards to meet required, and published, Standards of Service. 
  • Ensuring that all applications and information received are stored, as specified, through the Electronic Data Management system
2.2   Customer Support 
  • Provide highest standards of customer support for Registration enquiries, establishing levels of response and escalating where appropriate
  • Support enquiries on EUSR schemes, or identifying and assigning to the appropriate lead
  • Provide the conduit to EU Skills’ Information, Advice & Guidance
3 Job Holder Specification
  • 5 GCSE’s (Grades A-C, including English and Maths) or equivalent
  • AS & A2
  • NVQ Level 3 or 4 in Customer Service or ICS Professional Award

Work Experience

  • Knowledge of and ability to use IT
  • Data entry
  • Answering enquiries
  • Telephone calls
  • Relationship Management
Personal Skills 
  • Work effectively as a member of a team
  • Attention to detail
  • Communications skills
Time management
Interpersonal Skills
Reporting skills
  • Team worker
  • Self-motivated
  • Personable
  • Clear thinking
4 Behaviours
Members of the EUSR Support team will display the following behaviours, selected from Energy & Utility Skills Values & Behavioural Framework:
4.1 Sustaining higher performance
  • Delivers on goals and objectives set by EUSR managers
  • Organises self to ensure delivery of tasks
  • Uses resources and skills appropriately to achieve goals
  • Responds to set backs with resilience
  • Maintains motivation even when times are hard
  • Develops knowledge and skills to meet current and future business needs
  • Displays a curiosity to learn and try out new things
  • Develops an understanding of the wider business and where EUSR fits in
4.2 A great place to be
  • Displays a positive attitude, generating enthusiasm and energy
  • Engages positively with new ideas and ways of working
  • Demonstrates support to others in the EUSR team
  • Ready to support and guide colleagues at all levels
  • Supports the wider business in understanding EUSR
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