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Web Support Coordinator

Greater London

Greater London: South London
Salary (Annual):
20 000 - 29 999
Salary Description:
£18-22K Pro Rata
The Apartment Service
Customer Service and Call Centres, IT and Internet, Travel Leisure and Tourism
Working Pattern:
Part time
Date Posted:
Wednesday, 4th July 2012
Flexibility Offered:
Yes, Working day may be agreed to suit a school day.
Job Ref:
The Apartment Service - Web+Support+Coordinator


We are currently seeking an experienced web support coordinator who will be based in our Wimbledon office and will provide first line support for the various web based applications run by The Apartment Service.  Based in the office with the Sales and Reservations teams, the web support officer will work closely with the distributed technical web development team on a day to day basis, as well as with the teams based in the office.

Reports to: Director of Sales

Specific tasks:

·         First line support responding to help desk emails regarding the various bespoke software systems.

·         Management of support ticketing system in Sharepoint

·         Oversee development of technical knowledge base archive for bespoke software systems.

·         Maintenance and  enhancement  of The Apartment Service Intranet and user FAQ section

·         New software  features testing

·         Provide training to end users of bespoke software systems.

·         Edit and improve website content, specifically accommodation details.

·         To understand targets and KPIs with relevant stakeholders and monitor performance, providing reporting data as requested.

·          To ensure that all developments are on brand, accessible and suitable for key audiences.

·         To contribute to the development and implementation of organisational and digital strategy

Essential Skills:

·         Motivated self- starter, able to use own initiative.

·         Experience in working as part of a distributed team

·         3 years + commercial experience

·         Excellent verbal & written communication skills

·         Fluent English

·         Higher education qualification in computer science or equivalent subject

·         Experience of working in a technical support environment

·         Experience of using a website content management system

·         Ability to communicate at different levels of the organisation and to different

technical abilities

Desirable skills:

  • Experience working with travel based systems, such as global distribution systems, central reservation systems, property management systems etc.



·         Improving Customer Service

·         Focusing on Outcomes

·         Building and Maintaining Relationships

·          Communications and Influencing

·         Planning and Prioritisation

·         Problem Solving and Decision Making

·         Dealing with Change

·         Learning and Development

Must have permission to work in the UK.

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