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Customer Service Delivery Management - Based in Winchester (Hampshire)

South East

South East: Hampshire and Isle of Wight
Salary (Annual):
Salary Description:
Salary Competitive + benefits
Customer Service and Call Centres, IT and Internet
Working Pattern:
Part time
Date Posted:
Thursday, 1st November 2012
Flexibility Offered:
Yes, Weekly hours 15 20 hours
Job Ref:
Coperforma - Customer+Service+Delivery+Management+-+Based+in+Winchester+%28Hampshire%29


Customer Service Delivery Management- Based in Winchester (Hampshire)
Coperforma is an innovative, managed service company that has built an exemplary track record in the delivery of healthcare logistic solutions for the NHS. Coperforma manage non-emergency transport for many NHS hospitals and commit to substantially reduce costs whilst 
dramatically improving the quality of service delivered to both patients and hospital staff.
Benefitting from a recent multi-million pound external investment, we are now looking to recruit and train exceptional and experienced individuals with a genuine passion for service excellence and helping people.
Service delivery and quality are two of Coperforma’s key values. The right individual must work to a high standard and at pace. You will be a busy person, who is used to juggling competing priorities whilst ensuring numerous stakeholders are happy and that quality of service is not be compromised.
Successful applicants will have: -
  • A proven track record in a professional customer service environment liaising by telephone or face-to-face.
  • Experience of solving problems, documenting and implementing corrective actions.
  • A positive outlook and enjoy meeting people, building and maintaining professional relationships.
  • Experience of training or educating people on new IT products or systems, and providing on-going support to trainees.
  • Experience of using Microsoft Office products including Email.
  • Experience of working with suppliers and feeding back on performance.
  • Experience of working in a Healthcare environment would be of benefit to this role but not essential.
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