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Part Time Claims Advisors

South West

Location:
South West: Somerset, Avon
Company:
LV=
Sector:
Banking Insurance Finance, Customer Service and Call Centres
Working Pattern:
Part time
Type:
Permanent
Date Posted:
Tuesday, 4th September 2012
Flexibility Offered:
Yes, Will be working Mon-Fri 4pm-8pm and regular Saturdays
Job Ref:
#6324377
LV= - Part+Time+Claims+Advisors

We are looking for a number of Part Time Claims Advisors to join our busy Bristol team, you will be working Mon-Fri 4pm-8pm and regular Saturdays! Interested? Read on for more details....... 

 Here at LV= we know what makes our 5 million customers happy. It’s great customer service. It’s friendly, helpful, knowledgeable people at the end of the phone. It’s people who’ll take the time to listen and then do whatever it takes to help. Sound familiar?

When customers call our contact centre about a claim, it’ll be you that they speak to. And it’ll be your friendly, attentive telephone manner which will instantly put them at ease. Doing everything in your power to meet their needs, you’ll enjoy the fact that no two calls are the same, as you take responsibility for your own caseload and become the ‘go to’ person for customers. One day, you’ll be investigating recovery and fraud cases, the next having a say in liability discussions or arranging vehicle recoveries. We all know that excellent customer service stands out a mile, which is why you’ll pride yourself on treating every case individually, from start to finish, always working to the LV= quality standards.

 About You

You love nothing more than a satisfied customer. So, when it comes to your own customers and cases, you’ll believe in providing nothing but the best service. This role is all about relationships. Strong, lasting and beneficial ones, that work hard for the customer. Luckily, you’re the kind of person who builds rapport with people quickly, and has a good way with words along with strong negotiation skills. We would like to see some claims experience, but it’s your proactive and professional nature that matters the most. And rest assured, there’s plenty of room to grow as we continue to do the same.

The Details

Here's a little bit more detail about what we'll be asking you to do each day.....

Resolve calls and provide customers with correct information

  • Effectively dealing with Customers/Third Party Claimants queries to ensure claim is proactively managed
  • Handling to completion while effectively negotiating settlement of claims
  • Managing Third Party Insurers to conclude settlement of vehicle damage and related Third Party uninsured loss claims
  • Adhering to regulatory bodies that govern the claims department 
  • Working towards passing quality audits at 90% 

About the Rewards

As well as a competitive salary, you’ll enjoy 24 days’ holiday (with the option to buy and sell more), annual bonus scheme (up to 30% of salary), pension scheme, generous discounts on our range of quality products, plus an impressive, flexible benefits package.

Here at LV= we always love to hear from great people. So, don’t forget to follow LV= on Twitter and become a fan on Facebook.

LV= is an equal opportunities employer

Closing Date for Applications 26th September 2012

Reference Number: G1002382

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