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HSBC Customer Contact Centres (CTS)

Date: 3:01pm, 08 Aug 2007

Is building a career about moving up? Or moving on? At HSBC, we believe it can be either. Or both. Or whatever you want it to be. That’s why we invest so much in the personal and professional development of all our people - providing the training, support and opportunities they need to realise their ambitions, wherever their career may take them.


Our people come from a huge range of backgrounds; you could have customer service experience or be looking for a change in direction. Either way, you'll benefit from being a valued part of the UK's largest bank, and you’ll enjoy clear career progression and a great range of benefits and bonuses.

As a working parent, striking the right work/life balance isn’t just a bonus, it’s a necessity. At HSBC, we’ll give you all the support to succeed at work, whilst having the flexibility to balance your commitments at home.

For a start, our Childcare Scheme provides access to more than 500 nurseries the length and breadth of the country, with a valuable Childcare Voucher Scheme available to parents with children up to age 16. And thanks to a salary sacrifice scheme, you can pay your childcare expenses before tax and national insurance giving you the opportunity to achieve huge savings. So perhaps it’s little wonder that we have an excellent record of retaining skilled and experienced employees, and that over 80% of women choose to return to work with us after maternity leave. Or that we received the 4Children Childcare Star Award and the Working Families Family Friendly Employer of the Year Award in 2005.

What’s more, our flexible working policy is open to everybody, not just those with statutory rights. We even have our own online job share register, My Job Share, which enables employees to form professional partnerships for everyone’s benefit.

We recognise that we need to be flexible when our employees are managing unexpected situations at home. This is why we provide family leave, which is paid time off in emergencies to look after sick children, elderly, disabled or chronically sick relatives and other close dependants.

We see our people as individuals with different skills and expertise and different needs. That's why we offer initial and ongoing training, tailored to make sure each and every member of our staff gets to realise their potential and make the most of the opportunities that working with the UK's largest bank affords. We’re currently looking for: Premier Customer Service Representatives, Commercial Associates and Customer Sales Executives across our sites in Hamilton, Leeds, Leicester, Swansea, Edinburgh, Hemel Hempstead, Newport and Southampton.

To apply and find out more about our excellent range of benefits please visit www.jobs.hsbc.co.uk/cts/apply.aspx

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