Customer Negotiator

£13,500 (OTE of £18,500 - £21,276)

Full Time, with some Part Time available

Northampton

Flexible 8.00am to 8.00pm shifts plus alternative Saturdays 9am-12pm with time back in lieu

About the role

You will be in a telephone based environment, but you will not be constrained by scripts or standard calls. You will be in a quick thinking environment where you will talk with customers who are behind with their mortgage, loan or current account overdraft repayments and plan along with them, how they will pay money back to Nationwide. Initiative and people skills are the key to getting to the bottom of the problem and helping our customers get back on track and resolve their problems. We will ensure that you get all of the training you need to be successful in this role.

About you

You will be a great communicator and have lots of empathy and ready to receive inbound or make outbound calls. You will of course need resilience at times and want to strive to make a difference as well as hit your departments targets as well as your own.

About us

In today’s economic climate, our reputation for being open, honest and trustworthy is benefiting our customers and our business. Underpinning it all is a commercial operation that’s keenly competitive and constantly evolving. Right now, right across our business, we’re aiming higher, thinking smarter and acting faster than ever before. And we need people who are proud of what we stand for, and who have the talent and drive to boost our performance still further.

About your rewards

We have big ambitions for our business – and high expectations of the people who’ll help us achieve them. In return, as well as plenty of scope for personal development, you can look forward to the recognition and kind of rewards package you’ve come to expect from us.