What We Do

We provide insurance products and services in over 130 countries and have operations in more than 33 countries. We have market leading positions in many of our chosen segments. This is achieved in part, through our strong track record of delivering customers quality, innovative solutions and underwriting and claims expertise. We have implemented an operationalimprovement programme to enhance operational efficiency, controls and the customer experience.

Reward & Recognition

We foster an environment that encourages and rewards success to attract and retain the best people. Approximately 90% of our employees have pay linked to their performance, up from 15% in 2003. In addition, we offer non-financial incentives that recognise employees who have performed particularly well. In the UK, managers can use an online ‘recognition shop’ where they can select a variety of rewards for successful employees and teams. Rewards include gift vouchers, away days and wellbeing trips. Our annual Platinum Awards recognise individual employees at all levels who have performed exceptionally well from across the Group. We also have a flexible benefits website where our people have the opportunity to take their pick from a number of benefits, from critical illness cover to retail cards to help with shopping. There is also flexibility with existing benefits like buying or selling holiday time.

UK Flexible Benefits Programme

“YOUR BENEFITS is about giving employees choice and empowering them to take control of their benefits package. We have found that allowing employees to select benefits to suit their personal needs and helping them to understand how their rewards and benefits packages are made up improves engagement levels and helps create a positive working environment. We have a diverse workforce which means we had to work closely with our suppliers to tailor products that are suitable for all employees, while remaining affordable. As a new service, we worked hard to make sure it was communicated clearly and simply, making it easy for everyone to understand. As well as benefits including carbon offsetting and Give as You Earn, an online total reward statement shows the overall value of an employee’s benefits, from salary and pension contributions to medical and personal accident insurance. We also provide a pension calculator that lets employees calculate how much money they will need when they retire, helping then to understand the value of their pension and how they can take control of their financial future.“

Diversity

As a global business we should reflect the diversity of the labour market from which we draw our employees. This will also help us to understand the needs of our customer. A diverse workforce brings extra benefits to the business by bringing together a broader range of perspectives and experiences. We offer a wide range of programmes to encourage and support women employees, including flexible working, equal pay reviews and childcare support.