Can my manager force me to do a formal request for flexible working a year after I started working flexibly?

You could argue that your contract has changed by way of custom and practice over the last 12 months, but the easiest way to deal with your employer is probably to fill out the formal request. Whilst putting in your original hours, your request should make clear the hours you have been working since April 2017. It should detail how this has worked and how any difficulties have been overcome.

• Your employer can only refuse your request for one or more of the following reasons:
• The burden of additional costs.
• Detrimental effect on ability to meet customer demand.
• Inability to reorganise work among existing staff.
• Inability to recruit additional staff.
• Detrimental impact on quality.
• Detrimental impact on performance.
• Insufficiency of work during the periods you propose to work.
• Planned structural changes.

If you have been working successfully in your flexible arrangement for over a year, it will be difficult for them to refuse the request unless there are any planned structural changes.

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