eDivert welcomes its first franchise couple

Between them, Claudiu and Laura bring a wealth of experience in customer services and business support.

With over 20 years of combined experience in administrative, outbound and inbound call handling and call centre roles, both Laura and Claudiu have developed a high level of understanding of customers’ expectations. They always go the extra mile for each client.

Their diverse customer service background gives them a wide range of expertise, including:

• Customer support and Sales for sports and cultural events
• Quality control and Auditing
• Secretarial, administrative and PA services in international businesses
• Inbound call answering and outbound call handling within and outside the UK, and especially in the Northampton and Kettering area
• Hospitality and dentistry reception and administration
• Logistics management
• Client services in the financial and residential property industries

What interested them most about the eDivert franchise?

We stopped researching the market as soon as we got in touch for the first time with eDivert. We understood that this franchise is based on home working and doesn’t relate to a certain geographical area, and this is what interested us the most.

Why do you think eDivert is the right franchise for you?

We have a drive towards developing our personal income together with a wish to succeed in Telephone Answering and Live Chat Answering Services for business around Northampton and we believe that these together with our previous experience are vital to our decision to start and run the business.

We asked them to talk about their strengths

We believe that the key to growing and maintaining a strong business is thinking on a long term, thinking outside the box and keeping an eye on the budget. At the same time offering the best possible service to each and every client, and learning from their individual needs, can get long term and stable contracts, which are vital to any business.

Brilliant Customer Service Support is our main strength together with a strong work ethic. We tend to focus on what we do and invest a lot of time in perfecting our performance/speech when dealing with customers.

eDivert Franchise Opportunity

A unique franchise opportunity, which can be started from your home office. eDivert and its franchise network deliver high quality Business Support services to companies in every sector.

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Biggest challenges

We are inexperienced in administrating a small business but this will be our learning subject in the near future. After trying to start a business from scratch on our own, we considered it’s time to step into a network that could provide us with both the support and knowledge to succeed on the market.

Claudiu and Laura signed with eDivert in December 2019, set up their business and completed the training by the end of January 2020.

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