Employees want help to use Chat GPT more effectively at work

Employees and jobseekers are increasingly using the latest AI to help them in work or to find work, as workingmums.co.uk poll shows.

Woman working from home on her computer


The majority of workers use ChatGPT at work, but most say they need help to use it more effectively, according to a snap workingmums.co.uk poll.

The poll of jobseekers coming to the workingmums.co.uk site found nearly half – 49% – use ChatGPT for job search purposes, such as CV and cover letter writing, with 33% saying it has helped them with such tasks. 42% say they are not sure if it has helped and 25% feel it hasn’t helped.

The poll shows how ChatGPT has infiltrated workplaces in a relatively short period of time, but that a divide is opening up between those who use it at work and those who have never even heard of it. While 53% say they use ChatGPT in their role, compared to 27% who say they don’t, 11% say they don’t know what it is.

39% say they use it to improve what they do at work and 31% say it helps them to save time at work. Of those who don’t use it, 27% say it is not relevant to their job and 20% don’t know how to use it. 8% say they don’t have time to use it.

Meanwhile, 17% say their manager/employer doesn’t know they use it while 46% are unsure if their manager/employer knows.

58% says they need more help to use it more effectively, compared to 32% who say they don’t. The results show that employers may be missing a trick if they don’t develop AI policies and support to enable employees to get the most out of generative AI and to avoid the pitfalls of overreliance on it.

Pros and cons

Academics have, for instance, pointed out some of its flaws, including bias and inaccuracy in some of the information it comes up with, as well as its potential to make life-changing differences in areas such as health and education. At a panel discussion of experts at the Hay Festival this weekend, Stuart Russell, director of the Centre for Human Compatible Artificial Intelligence at the University of California, Berkeley, said even the experts don’t know how it works and that there is no guarantee scaling it up will improve it. FT AI editor Madhumita Murgia pointed out the biases it can accentuate in the recruitment process, depending on the information that it is programmed to draw from.

Oxford associate professor of ethics and philosophy Carissa Veliz highlighted the dangers of “sleepwalking into a surveillance state” through the amount of data we are giving to AI. She stated: “Code is authoritarian. There is no negotiation with code. Giving data is a very political action.” She added that what it was good at was highlighting how magical the analogue world is and making us realise how rich and fragile the analogue world is so we can cherish and preserve it.”

The next version of Chat GPT – GPT-5 – is due out later this year. With increased computational capacity, it is described as being able to handle large-scale tasks, complex analyses and massive data volumes, enabling cutting-edge AI applications in sectors such as finance, healthcare and technology.

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