Flexible work request refused: ask the expert

I have recently had my flexible work request rejected on the grounds of the inability to reorganise work amongst other staff, putting additional pressure on other members of staff and a detrimental impact on the business. I work in a managerial role, supporting a professional services company. Before I went on maternity leave, the team comprised two managers (of which I am one), a midweight and a junior role. In my absence, the midweight left and was replaced, in an office remote from me, with two very junior roles (only one of which is permanent). I was not informed or consulted. I have been given the right to appeal, but I strongly believe that the team changes have been made deliberately to put me in a position to fail. What shall I do? Do you have any advice? What should I do if it is again rejected?

Person working from home at their desk with computers


It is difficult to fully advise you without having sight of your original request for changes to your working pattern and indeed your employer’s full response. However, it appears that your employer has probably complied with their obligations pursuant to the applicable Flexible Working legislation.

They can reject a request if they base their decision on one or more of eight specified justifiable business reasons. Inability to reorganise work amongst other staff is one of the legitimate reasons, although putting additional pressure on other members of staff and a detrimental impact on the business are not (without specifying whether the detrimental impact is on quality or performance).

It is not clear whether your employer has provided a “sufficient explanation” as to why the chosen ground(s) apply in relation to your application – which is an important aspect of compliance with the legislation.

Irrespective of whether they have complied with the Flexible Working Regulations, you may have a claim for indirect sex discrimination if your employer cannot objectively justify their decision and demonstrate why any additional work cannot be covered satisfactorily by the rest of your team.

You have indicated in a separate email that your employer has previously accepted such requests from a number of other employees. This may support a claim for indirect sex discrimination. In order to successfully defend an indirect sex discrimination claim your employers ought to suggest alternatives which may involve a trial period or might allow your request to be accommodated in a modified form. Indeed, it may be appropriate for you to make such suggestions so that your employer would have to put forward good reasons why your suggestions could not be accommodated.

It would be difficult to prove that the changes to the rest of your team have been made as a deliberate act to make it difficult for you to work on a flexible or part time basis. However, if you are able to provide concrete evidence to substantiate this, it would certainly form the basis for a direct sex discrimination/maternity discrimination claim.

Good luck with your appeal, but please don’t hesitate to contact me direct should you require further assistance.

Comments [1]

  • Anonymous says:

    I currantly work for a call centre. I started work at this centre from MON TO FRI. The contract was not continued and I was transferred to another employer on their outbound Campaign. Last week I was issued with a letter stating that from 6 Oct I would have to change my working week which is to be Tue to Sat with Sun and Mon off. I have put in a request for flexible working and been refused to continue working mon to fri. They did not demonstrate that they had explored all possibilities, Not discussed a trial or disscused possable trans to diff dept. Also there is overtime every day through the week and weekends and has been for many years. I have stated that if I work Mon as supposed to a sat there cannot be any impact on production or cost impact as I would be covering the same hours but on diff days there are over 150 people working in my dept so I cant see how I not working a saturday would impact on the business in anything…Mr Szabo

    Editor: Are you employed on a different contract to your original one and were you consulted about changes to terms and conditions? If it is the same contract, what does it say about varying your hours and on what grounds did your employer turn down your flexible working request?

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