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Thom Dennis from Serenity in Leadership talks about how to address bullying at work and what employers can do.
As Anti-bullying week ends, Thom Dennis, CEO of conflict resolution and culture integration specialists, Serenity in Leadership, talks about the impact bullying had on him and how he now helps businesses address bullying in the workplace effectively.
Q: How did you come to help businesses prevent and stop bullying?
A: My earlier life experiences of bullying have made me passionate about addressing all the issues around it. Bullying is an abuse of power and is being increasingly revealed in the workplace. Sexual harassment, sexual overtone, intolerance of difference and exclusions are also on the rise. To be a woman in what is still conceived to be a man’s world is still incredibly hard. I have been brought in, particularly in the City, to deal with bullies who tend to be very high performers.
Organisations still struggle with the idea of dealing with a worker who is a high performer but also a bully. Yes, they wish he was a nicer bloke, but the fact that he is damaging the people around him is so often seen as less important than the money he brings in. It is far easier to measure financial results than it is human damage and organisations still often put up with the ‘noise’ because it’s counterproductive to challenge it.
Women, of course, can also be bullies. The 2021 Workplace Bullying Institute survey in the US found that about a third of bullies were women, choosing their own gender to bully much more than men.
Q: What are the main problems you are seeing in businesses in terms of bullying?
A: Businesses often have people in place who try to quieten any unrest whilst avoiding the cause, and they are often found in HR. I know of an incident where a man was being bullied by his female manager at work. He was told his job was at risk and that he should prioritise his work over his wife’s when he attempted to work one day at home pre-pandemic when his disabled son was ill. When he told the HR representative, she dismissed him by telling him to smooth things out with his boss and apologise to her.
Both men and women are fearful of naming and challenging aggressive power-play behaviour, and will leaders listen anyway? Calling out bullies is frequently a risky move. If you have seen a bully in action and try to get involved, you could be ostracised or become bullied yourself. Silence is easily seen as consent and if there is weak leadership in this area, then there is no accountability and these warped power games continue.
Businesses often don’t want to have to invest in sorting problems like bullying out. I have been told by business leaders that “we are not therapists”. Small organisations don’t have an HR function and don’t have the time and resources to deal with this. Let’s not also forget about cyber bullying and work/life boundaries that businesses are not respecting as a result of working from home. The problem is on an enormous scale with real and increasing mental health consequences.
Q: What is the difference between bullying and harassment at work?
A: They are very similar – they both intimidate, often include aggressive pressure and offend. Typically harassment has more to do with the individual’s characteristics (ie: sexual orientation, age or race) and is defined in law whereas bullying is just action targeted towards an individual.
Your employer is responsible for creating and keeping a safe workplace, free from bullying, intimidation, and harassment. As employees we have the right to work in a safe environment.
Gender imbalance is bad enough, but misogyny in the workplace is also rife. One lawyer told me that when she got her first job she had to travel with a senior barrister. When they got to the hotel, she realised only one bedroom had been booked. There was simply an expectation that they would sleep together. He held all the power; she was his pupil.
Q: What about bullying when working from home?
A: Workers are struggling with blurred lines of working from home and when to stop working in a typical day and are being pressured and bullied into doing more, more, more. People also feel very vulnerable now that furlough has ended and there are many more redundancies to come as companies reshape, so it’s an easy time for companies to take advantage.
Those who aren’t made redundant in a restructuring company are made to feel like they should be grateful for keeping their jobs and many businesses have implemented staff pay cuts accordingly with no promise of it being reinstated. People are also being bullied out of their jobs, so they aren’t forced to be given redundancy money and are being bullied to work back in the office.
Q: Is there a type of person who is a typical workplace bully?
A: People bully for a range of reasons. Some may not realise the impact that they’re having on another person and would be mortified to find out they are causing so much unhappiness. Others may bully because they like to feel the power over someone else. Bullies tend to be very insecure in themselves. They may feel they need to hide something. They can take credit for other people’s work and care little for work/life balance. They may also be predators. Bullies may have been bullied themselves or come from a difficult upbringing, damaging relationship, or suffered trauma, but this is not a prerequisite, nor an excuse. Bullying can also come from a group rather than just one person.
Q: What should you do if you think you are being bullied?
A: Go to a friend who is a good strong reference point and has a decent sense of proportion; they could be completely independent of the organisation initially. Don’t doubt your sanity. Note down the exact date, time, place, what happened and what you are feeling. So many reporting systems are ineffective, so you need to make a record of what has transpired even if there is no written evidence. Notice if other people are experiencing the same because there is strength in numbers.
Find someone you trust in HR or in the senior leadership team and go to them and ask for support and show your evidence. Try and be as factual as possible rather than too emotional so you can convey the details clearly. Know you have options – you can also leave. Of course, you shouldn’t have to but sometimes it helps to have the knowledge that you also hold some of the power. Share your thoughts, emotions and concerns with your friend – part of the potency of bullying comes from the isolation and self-doubt it creates; don’t be alone through this, and if you’re disbelieved, find a friend who will listen, care and believe.
1. An employer has a legal responsibility to provide a safe workplace. They should have a zero-tolerance policy and be prepared to see it through. It is the duty of the organisation.
2. All leaders need to be on the same page and committed to psychological safety in the work environment. If a leader shows wilful blindness, guide them to the door.
3. Actively value inclusion and diversity. Having a diverse and inclusive workforce prevents ‘othering’, leads to better understanding, unites people, reduces stereotypes, promotes respect and makes a more productive and healthier working environment. You don’t understand the insult you are making when as a business leader you say you don’t have a budget for D&I. The implicit message is that it is ok to treat minorities differently, showing a huge demonstration of bias. Both the Head of HR and the Head of D&I must have direct access to the CEO.
4. Every business needs a clear anti-bullying strategy. There needs to be a preventions strategy, an intervention process, training and support, and recovery options for the individuals through training.
5. A full unbiased, independent investigation is needed when a bullying incident is reported. Victims need to know they will not be fired, left ignored or picked upon because they complained.
6. Much more investment is needed in HR who are already often overwhelmed so their effectiveness is minimalised. HR should never be seen as “fee burners” rather than “fee earners” (how insulting is that!?). An HR person who goes into a conversation with a subject of bullying with a “grin and bear it”, or “you’re just too sensitive”, or “you’re making too much of this” must understand that they are re-traumatising the victim.
7. Businesses can use software to see anonymously where there are clusters of microaggressions e.g. in a specific department. This means problem areas can be identified and looked at in closer detail. Organisations need to have ways to identify bullying as well as the protocol to deal with it. Sometimes bullying can be very subtle.
8. Prevention is vital. Focusing on building trust, making decisions as a group, encouraging collaborative working, supporting your team and being open to feedback are good ways to create a strong healthy work culture.
9. Allow differences in opinion whereby conflict is acceptable when hand in hand with respect and listening to one another, so everyone feels safe to act as themselves and take risks within a group. It is vital to cultivate a safe space for everyone to work and communicate in harmony.
10. Enable whistleblowing without fear of retaliation and repercussions. Encourage a speak- out culture at work and model these behaviours within your management team. Addressing wrongdoings and encouraging honesty amongst employees helps.