Our Values  

We put our customers first in everything we do. This means we understand that they don't travel on our trains for fun (well, not all of them!) but to get to different places, to do things, to meet people. That's why we do our utmost to ensure they get to where they want to be, feeling refreshed, relaxed and re-energised. Our values and beliefs support our commitment to making this happen.  

We pride ourselves on being entrepreneurs, on challenging the status quo and taking risks. We are creative, constantly looking for new ideas and ways to improve our customers' experience with us. We believe in quality for all; providing a great service to all our customers and not saving pennies to maximise profit at the detriment of their enjoyment. This also means we treat our people fairly at all levels, and believe that everyone within our company has something to offer - great ideas come from everywhere and anyone. And, primarily, we believe in complete transparency.

We know we don't always get it right every time, but we promise that we don't have any skeletons in our closet and will speak honestly and with integrity about everything we do.   So add a dollop of your personality, some wit, warmth and a real passion for life and there you have it - a workplace like no other.    

Benefits  

Another key part of being happy here at Virgin Trains is making sure you get great benefits. On top of our highly competitive salaries you also get:

1. 30 days annual leave per year, including Bank Holidays, rising with service to 37 days for full-time employees (pro rata if part-time).
2. Entry to the Railway Pension Scheme from first day of employment.
3. Free travel on Virgin Trains for permanent employees, their partner and dependent children - including First Class travel at weekends.
4. Childcare vouchers
5. Discounted train travel on other train operators for permanent employees, their partner and dependent children.
6. Comprehensive on-the-job training.
7. Full uniform for customer-facing roles.
8. Discounts on products across the Virgin group for permanent employees e.g. air travel, mobile phones and make up.
9. Ongoing development and further opportunities to advance your career within Virgin Trains.  

Investor in People   

In an industry first, Virgin Trains has become one of the first companies in the UK to achieve the coveted Investors in People (IIP) Gold status. We achieved the accolade in December 2010 by meeting the Gold standard for 191 indicators - 29 more than the 165 required to meet the standard. The assessors found a very strong sense of pride in the organisation amongst our people.

They said that it "spurs people on to perform beyond expectations and offer to help out when there are challenges. Almost without exception people regard the organisation as a great place to work."

Virgin Trains was praised for its Vision, universally regarded as the unique difference between us and our competitors. When looking at employee engagement the assessors found that: "Virgin Trains' people are motivated to achieve the goals of the company and committed to both securing high levels of customer satisfaction and growing the business." The assessment also found that our people feel they are very well-informed about their job and the company, and that there is a strong learning culture.

Find out more about us here