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Branch Support Customer Adviser - Part Time - Reading

Employer
Lloyds Banking Group
Location
Reading
Salary
£15,930 - £17,700 per annum
Closing date
14 Nov 2018

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Job Details

The role is for 15 hours a month, with the chance to work up to a further 20 hours a month to suit you. Could this be the role for you?

When it comes to helping Britain prosper, it all begins with the customer. That's where you come in. You'll be delivering great customer service at the counter or out in the banking hall. That might mean answering a question or dealing with a transaction, as well as finding out how we can give extra to our customers.

We'll help you develop an in-depth knowledge of our business and processes, and give you the opportunity to use your communication and people skills to deliver the high standards of service our customers expect. You will have previous experience of a customer service role where you have helped and advised customers, and be available to work across a number of branches in your local area and on Saturdays. Ideally you will have worked in finance or banking.

If you take pride in building great customer relationships and are committed to helping your team be one of the best, this could be just the start of your career with us.

Right from the outset, we'll give you excellent training and all the support you need. You must be available for a 3 week period of paid induction training to successfully carry out the role.

Our customers don't stop at the weekends and nor do we. To make sure we are there for our customers, we also need you to be able to work Saturdays. Please note that the salary quoted is based on working a full-time 35 hour working week, the salary will be pro-rated against the part-time hours.

Company

We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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