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Collections Advisor - Flexible Working Available

Employer
Lloyds Banking Group
Location
Edinburgh
Salary
£18054 - £20060 per annum + Benefits
Closing date
30 Nov 2018

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Job Details

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.

Black Horse is the UK's leading provider of motor finance, with a range of motor loans and hire purchase products. We support 5,000 motor dealers and last year alone helped over 200,000 customers with point of sale motor finance for cars, motorbikes, caravans and motorhomes.

Sometimes our car finance customers need our help and that's where you come in. Together with your active listening and verbal communication skills and the ability to build relationships with customers over the telephone, you'll agree and gain the customer's commitment to solutions.

You'll take ownership of your workload and make decisions to deliver what matters to our customers within our guidelines. To enable us to have the best opportunity to support our customers, we are available to them on Saturdays and evenings so we'll need you to work on average 1 in 3 Saturdays and on a rota between the hours of 08.30 - 19.00 Monday to Friday.

We will provide you with all the necessary training, tools, motivation and confidence to deliver the outstanding service our customers expect, whilst making it a great place to work.

Join us and be part of an inclusive, values-led culture focused on making a difference. Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity
Please note if we receive a large volume of applications the advertising may close earlier, so don't delay in submitting your application.

Together we make it possible.

Company

We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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