At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses and communities.

Insurance and Wealth is an integral part of the Group in helping to deliver our vision of becoming the best bank for customers, and in playing a key role in Helping Britain Prosper by helping corporate and individual customers plan for their long-term protection, retirement and investment needs.

Our Insurance business is one of the largest in the UK. We have a strong heritage, helping approximately six million customers every day with their diverse and critical needs including life insurance, pensions, investments and general insurance (home, car, travel).

Our Team has a real team orientated approach and we thrive on encouraging each other with an environment that supports longer term career aspirations. Together we develop new ideas and contribute to the Groups goal. You could be part of this diverse team.

As a Pensions Administrator in our Scottish Widows Cheltenham office you will put the customer experience at heart of everything you do. You'll be building strong relationships with our members, whilst logging each step of their journey using our internal systems. First class service will be second nature to you so after the initial training period your product and process knowledge will be impeccable. As you like to talk to people and create rapport, dealing with inbound and outbound calls will be no issue, in fact you'll relish the opportunity to identify circumstances whereby memberships can be improved when investing and processing member's money. Excellent verbal and written communication skills are key so you will understand the importance of getting detail across to our members in a simple and structured way. Following set guidelines will be essential as we work in a procedure and policy driven environment.

We love our team culture here and your ethos in terms of being productive and consistently performing as expected will help keep this mementum. We believe that responsibility should fall into the hands of colleagues dealing with customer concerns, so you will flourish seeing things through from start to finish, showing your enthusiasm for what you do, it really helps to drive others.

Your background will desirably include 5+ years dealing with monetary transaction, talking to customers and general pensions processing. You will have sound product knowledge and a dedicated commitment to learn and grow.

Our office hours are 8.00am - 5.30pm Monday to Friday and we are open to discussions around flexible working to facilitate a working arrangement suitable to both you and the business. We are committed to the principles of agile working and are proud of the industry recognition we have received, including No 1 in the Stonewall Top 100 Employers Index 2017, Top 10 Employer for Working Families 2017, Times Top 50 Employer for Women all in 2018 and Best Bank for Diversity and Inclusion at the Euromoney Awards for Excellence 2017.

Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive workplace where all our colleagues can be themselves and succeed on merit.

Achieving Lloyds Banking Group's vision of being the best bank for customers and meeting the Group's risk appetite is dependent on every colleague demonstrating our core value of "putting customers first". Join us and be part of an inclusive, values-led culture focused on making a difference. Whatever your aspiration, you can also expect excellent benefits, personal development and a career that's enriching and full of opportunity.

So if you have a passion for accuracy, a patient, sympathetic manner and proven customer service skills we would welcome your application. In return for your hard work, we offer a competitive reward package; please see our careers website for more details.

Together we make it possible.