In Lloyds Banking Group, our Risk division is at the heart of our strategy to become the best bank for our customers, investors, shareholders and our colleagues.

In our Chief Operating Office, our vision is to deliver customer journeys, drive strategic change and leverage digital technology. With a direct responsibility to make excellent tailored customer, innovation and chief operating office decisions for both our internal and external customers, whilst protecting our customers, our colleagues and the Bank from risk.

As a Manager's Assistant, you'll be joining an enthusiastic and successful team who manage a portfolio of clients in financial difficulty. A passion for service excellence is essential as you'll have responsibility for negotiating with customer's and other third parties to develop a deep understanding of the customer's financial circumstances ensuring their individual circumstances are taken into account so that we consistently deliver the right client outcome.

Able to communicate with customers via telephone, email and letter regarding their financial circumstances, your communication and negotiation skills will be key to agreeing the best way forward for repayment of their debt.

A team player, yet able to work in isolation, you'll also be highly organised and able to adapt quickly to changing requirements and priorities in this varied role.

In return for your hard work, we offer a competitive and award-winning benefits package with a flexible option that allows you to choose cash or pick from a wide range of benefits. These include a contributory pension scheme, private medical insurance and retail discount vouchers. You'll also enjoy all the support, training and opportunities you need for your personal and professional development.

At Lloyds Banking Group we're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive workplace where all our colleagues can be themselves and succeed on merit.

We're committed to the principles of agile working and are proud of the industry recognition we have received, including No. 1 in the Stonewall Top 100 Employer, Top 10 Employer for Working Families and Times Top 50 Employer for Women all in 2017 as well as Best Bank for Diversity and Inclusion at the Euromoney Awards for Excellence 2017.

So, if you consider yourself a good match for this role, join us and become part of an inclusive, values-led culture, focused on making a difference. Whatever your aspiration, you can expect excellent benefits, personal development and a career that's enriching and full of opportunity. Don't delay in submitting your application as the advertising may close earlier if we receive a large volume of applications.