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Customer Adviser - Wakefield - Flexible Working Available

Employer
Lloyds Banking Group
Location
Wakefield
Salary
£15930 - £17700 per annum
Closing date
20 Nov 2018

Job Details

Successful candidate will be required to work in both Wakefield and Ossett branches.

At Halifax Community Bank we are driven by a clear purpose to Help Britain Prosper. Across the Group our colleagues are focused on making a difference to customers, businesses and communities. You will have a variety of opportunities to learn, grow and develop, playing your part in our inclusive, values-led culture.

As a Customer Adviser in one of our Halifax branches you will be down to earth and approachable with your customers, taking time to get to know them informally, so that you can proactively and consistently deliver an excellent Customer experience. Acting without fuss, taking time to resolve queries, you will give your customer reassurance through the service you provide, making it straight forward to take their next step in life using some of our modern technology. Whether you're greeting customers at the welcome desk, serving them at the counter or working in any other area of the branch, you'll make the most of your talent - dealing with people and making it a rewarding experience.

You will be enthusiastic with a record of delivering great service, and be a team player working in partnership with branch colleagues to ensure your customer's needs are met. Your customers visit a variety of our branches and don't stop at the weekends. To ensure we are there for your customers we'll require your flexibility; working in a number of branches in the local area whilst being available to work every Saturday. This is an exciting opportunity, enabling you to become part of a bigger team whilst engaging with your customers. Working across a number of branches will enable you to develop new relationships and build a network to support your future career. As a committed, dedicated member of our team you'll work across a variety of hours on a 4 week rota basis, Monday to Friday 8am - 6pm, and Saturday 8am - 5pm. If you like the sound of this job we'd love to hear from you and will do our best to facilitate working hours suitable to both you and the business, through our agile working arrangements.

We are totally committed to investing in you. Right from the start, we'll give you excellent training and all the support you need so you don't need previous experience of finance or banking.

You will have an overall reward package which offers flexibility and choice. It enables you to choose the benefits that suit you and your individual needs including, additional cash, retail discount vouchers, the opportunity to buy or sell annual leave

Once a year you will also have the opportunity to use some of your working hours, to support local initiatives within your community.

This is an exciting opportunity and our roles often generate a lot of interest, please bear in mind the vacancy may close early, so don't delay in submitting your application.

We advertise our full time salary which will be pro-rata for reduced hour working.

At Lloyds Banking Group we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive workplace where all our colleagues can be themselves and succeed on merit.

We're committed to the principles of agile working and are proud of the industry recognition we have received, including Stonewall Top 100 Employer, Top 10 Employer for Working Families and Times Top 50 Employer for Women all in 2016.

Join us and become part of an inclusive, values-led culture, focused on making a difference. Whatever your aspiration, you can expect excellent benefits, personal development and a career that's enriching and full of opportunity.

Together we make it possible

Company

We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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