Amazing opportunity to join our Retirement line of business as an Administration Assistant in Leeds! 

To provide full secretarial and administrative support to a number of Consultants based in a modern, open plan office in Leeds.

The successful applicant will possess good IT and communication skills and be capable of working both independently and as part of a team. Experience in a Professional Services environment would be a distinct advantage as it would represent an excellent background for the role.

The Role

General secretarial and administrative support including, but not limited to:

• acting as first point of contact in Consultant’s absence for agreed clients and client team 
• controlling diaries and meeting co-ordination, using MS Outlook
• proactively organising business travel as required 
• processing expense claims for Consultants
• project support (implementing project set up, supporting the contracting and invoicing process in accordance with the appropriate procedures)
• records management (electronic and paper) to the standards required to pass an external audit 
• using Willis Towers Watson systems, ie intranet, timesheet, client relationship database
• producing typed documents to a high standard using MS Office packages, adhering to housestyle from either written copy or audio tapes
• acting as minute taker at meetings, where necessary
• undertaking filing/archiving as required
• acting as a member of the business support specialist team, carrying out team duties such as morning post rota and meeting visitors as required
• proactively supporting the billing process, working with the billing team and Consultants to ensure invoices are sent to clients in good time and submitted to the global invoice control centre
• building effective working relationships with Consultants
• ensuring clients’ queries are dealt with, demonstrating the highest standards of professional excellence, to agreed timescales.

The Requirements

Technical Skills

• advanced understanding of the Microsoft Office suite (i.e. Word, PowerPoint, Excel, Outlook)
• good command of the English language, spelling and grammar; good level of numeracy
• typing/data entry efficiency.

Personal Skills 

• ability to show initiative
• strong communicator, with clear written and oral communication skills
• the ability to be persistent and persuasive with colleagues at all levels within the business
• strong customer service and client focus
• solution focused
• attention to detail
• the ability to handle sensitive information in an appropriate manner
• excellent organisational skills, with the ability to estimate workload, prioritise and work to agreed timescales reliably
• flexible approach in undertaking a variety of responsibilities, capable of handling and providing creative solutions to problems.

The Company 

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.