Benefits package includes excellentpension scheme, bonus scheme and generous annual leave entitlement.

A new and exciting opportunity has arisen to join our dynamic, forward thinking and rapidly expanding Energy Team. With customers being our most important focus, the successful candidate will have a real passion for providing excellent customer service and the desire to make a difference.

Working within the specialist L&Q Energy Customer Services Team our Customer Service Advisors provide a professional front line service to customers supplied with heating and hot water from our communal and district heating systems. Working to resolve calls on a first contact basis you will assist customers with metering and billing enquiries and help to fix heating and hot water issues, managing schedules and making bookings for engineers. Our Customer Services Advisors areintegral to the L&Q Energy customer experience and play a vital role in supportingour Communal Heating Managers and Engineers to ensure we deliver an amazing customer experience.

With a rapidly expanding heat customer portfolio, growing from 6,500 heat customers to inexcess of 30,000 over the next few years this a really exciting time to joinL&Q Energy! We can offer you the opportunity of personal development and career progression, and most importantly career satisfaction. Our growing team of Customer Service Advisor play an integral role in helping us to meet the needs and expectations of our customers contributing towards the overall success and achievements of the Team.

The successful candidate will be customer focused with excellent communication skills, great attention to detail and be willing to go the extra mile. You will be required to demonstrate the following skills and experience;

·        Demonstrable experience delivering excellent customer service in a demanding customer facing environment

·        Excellent interpersonal skills – both using the telephone, email and face to face

·        Excellent IT skills with experience of using relevant IT systems and CRM software, and the ability to learn IT packages in Metering & Billing and building management systems

Experience in the communal heating and metering and billing sector is desirable.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.