Part Time Customer Service Advisor

Location
Dartford, Kent
Salary
£10.00 p/h
Posted
13 Nov 2018
Closes
13 Dec 2018
Ref
KLF
Hours
Part Time
Flexibility
Evening jobs, Weekend jobs
Contract Type
Permanent

**Office Based**

As a PT Customer Service Advisor, you be working with customers to understand their needs and reviewing applications to ensure that the right outcomes are sought for the customer, whilst continuing to deliver a best in class customer experience (in line with the Company Vision, Mission and Core Values).

Hours are to cover a 12 hour week, these can be covered either Mon - Fri from 5.30pm - 9.30pm and 1 day at the weekend either Saturday or Sunday or both from 9.00am - 6.00pm 

Description:

  • Working with customers to understand their needs and ensure that the right solutions are sought for the right customers
  • Delivering a best in class customer experience in line with the Company Vision, Mission and Core Values
  • Working within a team environment, building relationships and rapport with both colleagues and customers
  • Utilising an automated dialling system to make inbound and outbound calls to maximise communication efficiencies
  • Resolving complex queries
  • Working and monitoring task queues
  • Maintain a high level of product knowledge
  • Process customer applications as per the company’s lending policy
  • Using credit referencing and industry data to assess customer affordability
  • Pro-actively engaging with debtors to ensure timely resolution and informing them of next options/steps
  • Negotiating suitable monthly repayment arrangements
  • Maintaining customer payment arrangements, including chasing of failed arrangements
  • Ensuring compliance with appropriate legislation and regulatory bodies and adhering to company policies and procedures

Your skills:

  • A highly motivated, energetic and dedicated professional
  • Excellent written and verbal communication
  • Ability to work under pressure
  • Able to demonstrate exceptional multitasking skills
  • Excellent organisation skills
  • Previous administration experience
  • Strong team player 

    You don't need a background in customer service, but you do need a willingness to learn and the ability to respond to customer requests in a way that’s efficient and assertive whilst showing a level of empathy. Most of all, you need to be ready to relate to all sorts of people and provide the information they need. This isn't just about doing your job; it's about doing your best.

What we offer…

  • Competitive salary
  • Annual/Quarterly Bonus
  • Pension Scheme
  • Private Medical & Dental Insurance
  • Life Assurance
  • 23 days holiday (Pro rata for part time)
  • Birthdays off
  • Wedding/Civil Partnership Leave
  • Perkbox Benefits

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