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Home Insurance Customer Advisor - Home Working Available

Employer
Lloyds Banking Group
Location
Leeds
Salary
£18,054 - £20,060 per annum
Closing date
30 Nov 2018

Job Details

To deliver on our customer purpose providing fair outcomes and ensuring that our customers have the right insurance products that suit their insurance needs. Being skilled to advise customer about new and existing insurance needs, you will keep things simple and put our customers first.

To our customers, a home is so much more than just walls and a roof - it's where they live, where they and their belongings are kept safe. As a Home Insurance Customer Advisor you'll make sure that our customers receive the best policy to safeguard their precious home and belongings.

It's a highly satisfying role. Like all of us, you'll put customers first. You'll work closely with your colleagues to make us easy and enjoyable to do business with. And that's how you'll help us become the best bank for customers.

There's no cold calling. Our customers will call you. And you'll be there to offer them support, steer them in the right direction, and ultimately provide them with the best home insurance policy.

You'll love to talk and will use positive conversation over the telephone to build relationships with your customers. Previous experience in sales/insurance is a plus but not essential as you'll receive the training you need to reach your full potential. Training lasts between 8 - 10 weeks, depending on whether you initially join our Sales or Customer Relationship team. And there's plenty of support from those around you.

As a committed, dedicated member of our team you'll work 35 hours per week across a variety of shifts on a rota basis, Monday to Friday 8am - 8pm, and Saturday 8am - 4pm.

Our Leeds contact centre has a great atmosphere and plenty of opportunities to advance your career. You'll also enjoy a great benefits package including performance reward, 22 days holiday and contributory pension scheme. What's more, we offer a flexible package that allows you to choose cash or pick from a range of options including retail discount vouchers and private medical insurance. So whatever you choose, your future's looking great.

And it's not all work and no play. There are plenty of ways to relax, unwind and share the day's success stories in our break-out areas, canteen, games room, gym, on-site beautician and Starbucks coffee shops.

Company

We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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