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Customer Service Officer, Reading

Employer
Macquarie
Location
Reading, Berkshire
Salary
£Competitive
Closing date
16 Dec 2018

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Job Details

Showcase your customer service skills by helping us to provide a world-class customer experience, within our Flow Operations team, based in our Operations Hub in Reading.

You will be responsible for the management and processing of direct debits, early termination requests, invoice requests, end of lease activities, as well as other vital customer service tasks. You will also provide support to the Sales and Collections teams.  Your excellent communication skills will enable you to confidently handle all customer queries and partner with key internal contacts across all business channels, to ensure the customer journey is as efficient as possible.

You will be comfortable operating in a fast-paced environment, where tasks and priorities change regularly. As an adaptable, self-motivated team player you will naturally invest high levels of energy at work to achieve individual and team goals. With previous experience working in a corporate environment, ideally within financial services, you will be proficient in using Microsoft Word, Excel, and Outlook. Your strong written and verbal communication skills will be underpinned by your high attention to detail.

An understanding of asset finance products (Operating Leases, Hire Purchase, Finance Lease or similar), as well as banking customer service, is highly desirable, but by no means essential.

If you are an enthusiastic team player, with a strong desire to succeed, we want to hear from you!

Corporate and Asset Finance Group provides innovative and traditional capital, finance and related services to clients operating in selected international markets. With offices in Australia, New Zealand, Asia, North America and Europe, Corporate and Asset Finance specialises in:

  • leasing and asset finance
  • tailored debt and finance solutions
  • asset remarketing, sourcing and trading.

Company

Working at Macquarie

We believe in providing a positive environment for all our staff that is innovative and inspiring. For our female staff, Macquarie’s senior leaders are actively involved in increasing the representation of females in management positions.  In June 2014, we launched a mentoring programme for females, with the following two objectives:

  • Address female retention rates at Senior Manager level and improve our diverse pipeline of talent;
  • Engage female Senior Managers by providing tools and support around their personal development;

The programme pairs up Senior Managers with Directors, who meet on a monthly basis, and are supported by active group sessions (bi-monthly) with an external facilitator.

We select some of the brightest minds to help us in solving complex challenges for our clients.  We recognise that recruiting talent from varied backgrounds is essential to improving our understanding of the marketplace, and enhancing creativity and problem-solving capabilities in our businesses.

Because of this, our commitment to you is to create a diverse and inclusive workplace regardless of age, gender, sexual orientation, gender identity, ethnicity or cultural background.

We make this commitment not only because it is the right thing to do but it opens up a world of opportunity, securing the future of our people, our success and our business

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