Do you like helping people buy their dream homes? Do you have a passion for mortgages? If yes, then we may have the role for you!

Metro Bank is growing, and growing FAST! We need to hire the right people, into the right roles, at the right time, to deliver our ambitious growth plans. With 2018 looking to be another exciting of year or growth, we continue to look for talented mortgage professionals to come and join the revolution!

The Mortgage Helpdesk is the primary telephony contact for the brokers and intermediaries, assisting with all mortgage queries including registration, mortgage portal access and general enquiries on potential new and existing cases. This role is key in representing our brand and creating fans by providing unparalleled service and expert advice

So what would you be doing?..

• Taking inbound calls from brokers and intermediaries, assisting them with their applications and supporting them with any mortgage enquiries
• Registering new brokers and assisting them throughout the process 
• Acting as the go between for our brokers, mortgage underwriters and operation teams
• Proactively outbound calling new brokers when required, in particular those recently registered, to make sure they understand the Metro Bank systems and processes 
• Building a thorough understanding of our lending policy, procedure and the navigation of the intermediary website and Mortgage Portal

You need to be this kind of person…

• Passionate about providing unparalleled levels of service and convenience for customers
• Prepared to stick at something – we get nervous if someone has jumped from job to job
• Able to work and learn quickly in a fast paced, fun and dynamic environment

We always support colleagues to develop their skills.  But to be successful in this job you really do need to already be able to do most of these wonderful things…

• Knowledge of retail banking processes with some exposure to mortgages
• Excellent telephone manner and communication skills to enable us to create fans 
• Ideally you will be CeMap qualified, however this is not essential