Helpdesk Support Analyst
- Employer
- Macquarie
- Location
- London (Greater)
- Salary
- £Competitive
- Closing date
- 30 Dec 2018
View more
- Sector
- Technology & Digital
- Hours
- Full Time
- Flexibility
- Set hours
- Contract Type
- Permanent
Job Details
We are looking to hire an energetic and customer focussed Tech Support Analyst to join our Technology team in London, on a 12 month fixed term contract.
You will provide technology support to Macquarie’s internal staff across our UK offices, over the phone and face-to-face via a walk-up support desk for local staff. You will be logging incidents and requests for continued problem resolution and tracking and maintain direct contact with users through the lifecycle of an incident or request.
As the first point of contact, you will have excellent communication and customer service skills, and the ability to think on your feet. You will have a flexible and easy-going manner, with the ability to multi-task and prioritise with minimal supervision. Previous experience in a Help Desk / Desktop Support role, with strong knowledge of Windows 10, Microsoft Office 2016 and Office 365 is highly desirable. Coupled with experience of working with iOS and Android Mobility device support as well an understanding of Citrix and VMware based applications, will set you up for success.
If you are looking to work in an innovative and growing organisation, then please apply now.
The Corporate Operations Group (COG) brings together specialist support services including workplace, human resources, market operations and technology. COG's purpose is to drive operational excellence through business-aligned services with a focus on quality, cost and risk. COG comprises the following divisions: Business Improvement and Strategy, Business Services, Human Resources, Market Operations, and Technology.
Find out more about Macquarie at www.macquarie.com/about
Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team.
Macquarie is an equal opportunities employer and does not discriminate on the grounds of age, disability, sex, sexual orientation, gender reassignment, gender identity, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief.
We facilitate a range of flexible working arrangements within our teams. Talk to us about what flexibility may be available.
Company
Working at Macquarie
We believe in providing a positive environment for all our staff that is innovative and inspiring. For our female staff, Macquarie’s senior leaders are actively involved in increasing the representation of females in management positions. In June 2014, we launched a mentoring programme for females, with the following two objectives:
- Address female retention rates at Senior Manager level and improve our diverse pipeline of talent;
- Engage female Senior Managers by providing tools and support around their personal development;
The programme pairs up Senior Managers with Directors, who meet on a monthly basis, and are supported by active group sessions (bi-monthly) with an external facilitator.
We select some of the brightest minds to help us in solving complex challenges for our clients. We recognise that recruiting talent from varied backgrounds is essential to improving our understanding of the marketplace, and enhancing creativity and problem-solving capabilities in our businesses.
Because of this, our commitment to you is to create a diverse and inclusive workplace regardless of age, gender, sexual orientation, gender identity, ethnicity or cultural background.
We make this commitment not only because it is the right thing to do but it opens up a world of opportunity, securing the future of our people, our success and our business
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