We're looking for a Customer Service Operator to join our large and friendly team in Liverpool. You will be responsible for delivering the effective and efficient day-to-day service to customers by providing excellent customer service when processing maintenance, undertaking compliance related tasks and resolving customer requests/queries/complaints. You will ensure that excellent levels of customer service and service delivery are maintained and exceeded. 

The key responsibilities for the role are: 

• Answering high volumes of calls within agreed targets for each contract
• Processing calls, emails, fax and web requests via Amey's software
• Ownership of all proceed requests through to completion, including chasing and liaison with client and on site staff
• Performance/Improvement report to be sent to manager at the end of each month
• General administration tasks
• Escalating customer queries/issues/complaints as appropriate
• Attend meetings, training days and site visits as and when required

Skills and Experience Required

• GCSE English and Mathematics (or equivalent)
• Proficient typing speed
• Excellent telephone and face to face communication skills
• The ability to communicate effectively with a variety of stakeholders
• Excellent organisational skills, able to effectively prioritise and multi-task
• Customer focused and orientated
• Driven to achieve results
• Excellent problem solver capable of using own initiative
• Excellent team player

This role works on a shift as we operate the contact centre on a shift rota. This will be discussed with you at interview stage. 

About Amey 

We’re passionate about ‘doing what we say for our people and our customers’. After all, one of our core values is ‘Delivering Great Service’. We place importance on customer focus, and on doing business ethically and to the highest standards. So if you believe in providing excellent service and giving customers - and their customers - great experiences, we want to hear from you. Amey is an equal opportunities employer.