Annual Leave Operations Manager - Norwich
To cover offices in the Norwich area
Do you enjoy leading a team? Our Cover Manager position within Operations could be the role for you. If you have some prior people management experience and the ability to motivate and inspire a team then we’d love to hear from you.
About the role
At Royal Mail we have 1400 operational units around the country, all making sure that the mail is collected, sorted and delivered six days a week. Our delivery managers are integral to making sure our units run as smoothly as possible. But, given that our operation is across six days and all managers only work five days what happens on their day off or when they are on annual leave? Well, that’s where our Cover Managers come in. Dedicated to supporting a cluster of delivery offices, you’ll stand in for the delivery manager in their absence.
This is a hands-on role where you will be accountable for a team of postwomen and men, supporting your team as they prepare to deliver mail, by ensuring resources are in place. You will oversee key people, customer, efficiency and financial measures and making sure the unit remains as effective and efficient as possible.
The Cover Manager role is all about leading and managing a team of delivery post people, and you will be responsible for undertaking the tasks of the manager who you are covering for. Working within a unionised environment, you will ensure your team understand the commercial and competitive market we are in and be customer focussed, open to new technology and flexible to change.
Your day will be split in to two parts. For the first part of the day you will be on the shop floor of the Delivery Office, leading the team whilst they prepare the mail. For the second part of the day the team will go out on delivery whilst you complete planning and management activity in the office. It’s a challenge, but we’ll provide you with thorough training and support to ensure that you have all the skills and knowledge you need to succeed.
Monday-Saturday (with a rotating day off). Typical hours are 06:00-14:30 dependent on office requirements.
First things first, we’re looking for a great manager. Maybe you’re working in retail, hospitality, FMCG or somewhere else entirely, what matters is your ability to motivate, inspire and lead a team.
Hands-on, enthusiastic and resilient, you’re the perfect person to keep an operation running smoothly. You will have an eye for detail and be confident in efficiently managing resources – all with a view to ensuring your team is performing to its very best.
You will have the ability to engage with your frontline team and lead changes within the offices. You will be flexible and be able to hit the ground running as you will cover a different role each day.
At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As a FTSE 100 Company, we are focused on being recognised as the best delivery company in the UK and across Europe.
If you are interested in applying, please complete your application online and submit your current CV.
During the application process you will be asked to answer some questions which relate directly to the skills required of a Cover Manager, and your application will be shortlisted based on your CV and responses to the questions.
Please note: If you are currently employed by Royal Mail, you must apply via the internal careers site or your application will not be processed accordingly.
We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.