Fixed Term Contracts for 6 months, full time 35 hours a week

Are you an enthusiastic, hard working person who works hard to achieve results and give the highest level of customer satisfaction? Then this could be the perfect role for you!

L&Q has a vibrant and busy Revenue department, which is responsible for collecting rent, minimising and maximising income collection into L&Q. In this role you will be primarily responsible for recovering arrears mainly by telephone but also by email, text and letter. Arrears prevention is also a major part of the role. This involves ensuring that tenants are given relevant debt advice and support in order for residents to maximise their income and resolve any queries or financial difficulties.

At L&Q we are focussed on delivering excellent customer service to our residents and need candidates who are highly motivated and dynamic with excellent telephone skills. The ideal candidates would be used to working to targets and KPIs, as you will be targeted on outbound calls and number of accounts worked each day. You will have the energy and enthusiasm to deliver a consistently high level of performance and customer service.  

Ideally, we are looking for candidates that have experience of working in a debt recovery or credit control background or work in a similarly busy and pressurised environment with a high volume of calls. You will need a good working level of IT & analytical skills with proven attention to detail; highly organised and methodical.

We are looking for candidates who demonstrate a clear commitment to the team approach, exchanging ideas and providing support to colleagues.  You must be self-motivated and self-starting with the ability to multi-task and effectively manage your own workload, prioritising effectively and consistently meeting deadlines in this busy and demanding environment.

About L&Q:

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 95,000 homes, primarily across London and the South East.

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. 

L&Q’s vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

L&Q’s commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, Benenden Healthcare, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  After a qualifying period, you can also request flexible working arrangements, e.g. a change to working hours, if it’s feasible then we’ll make it happen.

We value diversity in all its facets, including gender, disability, age, ethnicity, sexual orientation and identity. When it comes to finding a diverse balance for our senior positions, we have decided to address gender and ethnicity first.  As such we are committed to offering an interview to at least one BAME and one female candidate for all senior leadership positions if they fulfill the role criteria.

We are recognised externally for our commitment to inclusion as a Stonewall Top 100 employer, and a Disability Confident (Committed) employer.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.