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Branch Support Customer Adviser - Part Time & Flexible Working Available

Employer
Lloyds Banking Group
Location
Stevenage
Salary
£15390 - £17700 per annum + + benefits
Closing date
3 Feb 2019

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Job Details

* Carry out a range of customer service and administration duties ensuring prompt and accurate completion of all relevant administration within agreed service standards.
* Proactively contribute to the completion of the teams workload.
* Respond efficiently to a range of external and internal customer enquiries ensuring that the information provided is accurate and clearly understood, escalating issues where appropriate.
* Look for opportunities to enhance own skills and knowledge within direct team and the department.
* Contribute to continuous improvement by identifying areas of improvement to processes and service.
* Ensure processes are completed to the highest standard, challenging and escalating when process/policies cause any unintended consequences to either the customer and/or the bank.
* Access and navigate the relevant LBG systems to review and propose the customer options.
* Focus on excellent customer service whilst delivering against defined business objectives.
* Ensure all details entered onto the system are accurate and meet the required quality standards.
* Ensure all legislative regulatory requirements are adhered to through compliance, training, competency scheme & business standards.
* Positive attitude to change, and develop own skills to meet the changing customer, business and financial environmental needs.
* Required to manage and understand a range of transactional activities and focus on the customer experience.
* Maintain a good understanding of end to end customer journey.

Company

We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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