Part Time Customer Service Advisors

Location
Dartford, Kent
Salary
£10 ph
Posted
31 Jan 2019
Closes
28 Feb 2019
Ref
Klf
Hours
Part Time
Contract Type
Permanent

We are currently recruiting for 3 Part Time Customer Service Advisors in Dartford working within a call centre, as a part time customer service advisor you will be working with customers to understand their needs and reviewing applications to ensure that the right outcomes are sought for the customer, whilst continuing to deliver a best in class customer experience (in line with the Company Vision, Mission and Core Values).

Description:

  • Working with customers to understand their needs and ensure that the right solutions are sought for the right customers
  • Delivering a best in class customer experience in line with the Company Vision, Mission and Core Values
  • Working within a team environment, building relationships and rapport with both colleagues and customers
  • Utilising an automated dialling system to make inbound and outbound calls to maximise communication efficiencies
  • Resolving complex queries
  • Working and monitoring task queues
  • Maintain a high level of product knowledge
  • Process customer applications as per the company’s lending policy
  • Using credit referencing and industry data to assess customer affordability
  • Pro-actively engaging with debtors to ensure timely resolution and informing them of next options/steps
  • Negotiating suitable monthly repayment arrangements
  • Maintaining customer payment arrangements, including chasing of failed arrangements
  • Ensuring compliance with appropriate legislation and regulatory bodies and adhering to company policies and procedures

About us:

Uncle Buck has been providing online short term cash loans since 2004 and during this time our product offering has evolved to meet our customers’ needs. Our unsecured loans are designed to meet emergency cash flow needs and our aim is to provide a straightforward solution to these needs with a simple online application process and same day loan funding.

Everything we do is shaped by our five values – United, Nurture, Communication, Loyalty and Empowerment – we work together, we value our colleagues and empower our employees with knowledge and the right tools to provide an excellent customer service.


Your skills:

  • A highly motivated, energetic and dedicated professional
  • Excellent written and verbal communication
  • Ability to work under pressure
  • Able to demonstrate exceptional multitasking skills
  • Excellent organisation skills
  • Previous administration experience
  • Strong team player

You don't need a background in customer service, but you do need a willingness to learn and the ability to respond to customer requests in a way that’s efficient and assertive whilst showing a level of empathy. Most of all, you need to be ready to relate to all sorts of people and provide the information they need. This isn't just about doing your job; it's about doing your best.

 What we offer…

  • Competitive salary
  • Annual/Quarterly Bonus
  • Pension Scheme
  • Private Medical & Dental Insurance
  • Life Assurance
  • 23 days holiday (Pro rata for part time)
  • Birthdays off
  • Wedding/Civil Partnership Leave
  • Perkbox Benefits

Other Information:

  • Reporting to: Operations Manager
  • Job Title: Permanent
  • Hours: Working a minimum 12 hr week: 2 Options, either working Saturday & Sunday 9.00am to 6.00pm, or as many evenings as required during the week Mon - Fri from 5:30pm to 9:30pm and to work 1 day at the weekend 9.00am to 6.00pm

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